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  1. cornydog

    Fax Station Busy

    U can get permissions from Avaya to busy out ports and such, but u have to pay for them, and I think that I have heard that they only allow those permissions on persons with maintenance. If u want to do the same thing as busy and release a port, do " change station" and the station...
  2. cornydog

    Intuity LX & G3si Rel 6

    I don't know any particular infomation for your situation, but it might be helpfull to know that Intuity Lx does have some issues with the power supply. The power supply has a circuit in it that if it 'sees' an over or under voltage situation, it will cut off power to the Intuity. The only way...
  3. cornydog

    VMI ports

    On the vmi port u need to have switch hook flash turned on on the second page. A station programed as VMI indicates that u are using mode codes to send information back and forth from the voice mail to the pbx. The setup for this kind of port can be seen in the support.avaya.com . U are looking...
  4. cornydog

    How do you check your dial plan

    u have to contact your phone service provider and negotiate leasing some more d.i.d. numbers, then program into your pbx.
  5. cornydog

    Transfer to Voice mail

    the "direct transfer to audix feature" only works if u are using a link to send data information to the voice mail. If u are using 'mode codes' for integration, then the "direct transfer" won't work. U can tell if u are using mode codes by seeing if there is a link to voice...
  6. cornydog

    Fax Station Busy

    I have never heard of a digital fax line. Avaya digital lines are proprietory (SP?) and the only phone that I have seen that can be connected to digital line, other than digital Avaya phones, are the some of the conferance phones by polycom. U might have damaged the digital port by plugging what...
  7. cornydog

    ATT 922 OR 930

    This gives some reviews on the 922, I didn't see anything for the 930. If u are using these phones on the Definity, Avaya says that they are not supported and if they damage the Definity system it can void any warrantee. http://www.amazon.com/exec/obidos/ASIN/B00000JBHR/104-3446284-2179116
  8. cornydog

    How to create AUX CODES?

    Are u talking about the aux buttons that u put on agents phones so they can indicate why they are not taking a call? U can designate which button indicates: if they are on break, assisting another tech, or just hurting your bottom line by shooting the &*%$# with the person of the opposite sex at...
  9. cornydog

    CDR from Prologix

    I believe that if u have a c lan card u can sent this cdr imformation to a pc over lan, but don't know for sure.
  10. cornydog

    102A CSU

    u said that u checked the 120a csu and it was good, but have u got it set up properly on the " change ds1 xxxxx" form to reflect that u are using integrated csu? The other thing is, Avaya sent out a bunch of 120a csu that fail due to a faulty component provided by supplier. The 120 csu...
  11. cornydog

    Maintenance help?

    I am not familiar with TelecomLabs, INC., but it is important to know if they actually provide maint for u or if they just are the go between u and Avaya. Many companies are like an insurance company that they just pay any bills that u get from Avaya when u need assistance. IF this is true, then...
  12. cornydog

    How to setup Internet messaging on the Intuity

    go to support.avaya.com and look under support and technical database, then "messaging",then INTUITY™ AUDIX® Multimedia Messaging System...
  13. cornydog

    I will be converting my users from

    Avaya has a thing called Aria on Intuity that makes a Intuity act like a octel. I don't know if they make a opposite system that makes a octel sound like a Intuity. If so u wouldn't have to reeducate your users. If not, the support.avaya.com will have end users pamphlets that u can print out to...
  14. cornydog

    Definity Password

    If you can connect a line to the Pbx, Avaya might be able to dial into the system and reset the password for u. If it was installed at another location then that information might help. The old passwords that Avaya has in their data base might be on the records for the old location. But it...
  15. cornydog

    Dimensions

    The dimensions on the G3si can be found in the "SYSTEM DECRIPTION" MANUAl that came with the system. I imagine it is at support.avaya.com , but it will take more patience than I have tonight to find it. Get a copy of the manuals on cd-rom and then u don't have to be dependant on the...
  16. cornydog

    I want Definity training.

    The cd roms produced by Avaya are excellent, but they were very expensive last time I checked. The advantage of the cd roms is that u can jump all over the cd rom and just train yourself on the parts that u want to work on. At one time the cd roms came with the courses taught by Avaya. The...
  17. cornydog

    5 digit dialing to an external location

    Rather than using AAR, could u just use ARS? Put the numbers dialed in the ARS tables, and send it to a route pattern that inserts the office code before sending it out on the trunk.
  18. cornydog

    Rotary dialing from a Definity G3Si

    Make sure that on the station the field "ignore rotary digits" is not set to "yes". This field should set to yes for all other stations to avoid static from causing dialing and transfering and such.
  19. cornydog

    Coverage Path Points

    Most Definity systems have a "Hunt to" place when u do "change station" xxxxx. U can have the station ring over to the next station, and then have a 'hunt to' the next station. Course it can cause problems if u want the calls to go else where for the intermediate station...
  20. cornydog

    Audix 5

    If u have maint with Avaya, they can go in there a repair the data base, but I have seen where a gracefull reboot will rebuild the data base too. It is a good idea to check the time every time before u do a reboot. This is because the Intuity gains or loses about 3 minutes a month. Don't change...

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