Transfer to Voice mail

[bmwfw22]

Hi,

We have a Defitnity G3 v6 and an Audix system. OUr receptionist spends much of the day transferring calls directly to voice mail boxes. It now takes 2 rings at the very least to get the vmail options. Is there anyways to reduce this to no rings or just 1?

Thanks

 

[avayaman]

Is she using express messaging or just tranfering the call to the station & letting it cover?

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
E-mail avaya@vancouver.hm

 

[bmwfw22]

She has to dial the the transfer to vmail extension and wait for the system to answer. Once this has happened she dials the voice mail box number hat she wishes to transfer the caller to and presses #. At that time she hits transfer on the console, that put the caller directly into voicemail.

 

[lifeisloud]

I have come across this before and got round it by adding a new extension on the switch which covers to voicemail and is addedon the voicemail as a subscriber with a cos of an auto-attd, on page 3 just add an "e" against the starting digit of your extension plan with "call answer" as the treatment. all she then needs to do is dial the switch extension and then the voicemail box number this will cut down her time transfering to voicemail.

hope this helps

 

[Bobg1]

The easiest would be to have coverage paths take the calls to voicemail.
Are you using an Audix system?
If they want to have the interaction of the attendant ahead of voice mail, set the coverage paths with attd then your vm hunt grp.
There is a feature on definity for transfer to audix. The one requirement is that a station or attd trying to use it be in the coverage path of the station you want to send to vm.

 

[mikeydidit]

Like Bobg1 has said, their is a feature on Definity that if these calls are calls that are rolling to her in a coverage path she can use the direct transfer to audix feature. That would be listed under " disp fea". That will give her the ability to do a transfer (whatever the transfer to voicemail access codes is) and tranfer. That does not ring the set ,it just goes straight to their voicemail box. Hope this is something that you can use.

Mike Jones
LSUHSC

 

[bmwfw22]

Thanks, I'll give it a try.

 

[cornydog]

the "direct transfer to audix feature" only works if u are using a link to send data information to the voice mail. If u are using 'mode codes' for integration, then the "direct transfer" won't work. U can tell if u are using mode codes by seeing if there is a link to voice mail by doing the command "display com links". If there is no link, then u must be using mode codes". When u said that it always takes two rings for the voice mail to answer it makes me think that u are using mode codes. That is because when using mode codes the voice mail always has to ring at least two rings because the sencond ring is the pbx sending the data to the voice mail using the mode codes.

 

[adminman3]

...a bit more on the AA concept. We built one as mentioned above, but we then forwarded the associated station, to the lead number of our Audix hunt group. This eliminated the ringing sequence and gave a more rapid response when dialing the transfer extension.

 

[Lostwages]

I have the same problem mentioned in this post, and after reading it, I still don't know how to fix it. We are using Mode Codes. Does that mean that I am stuck with the 2 rings? Can I make it so it does not ring at all to voicemail, and how? Can I change to a direct link? What would that entail? I am new to this phone stuff, so thanks for all the help. Thanks,

-Todd

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