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Zeacom Call Center and IP Office
- Thread starter NYSTECH
- Start date
Just installed a IPOpatch last night to repair:
Private Build 4.2(143713)
This PB contains a fix attempt for CQ40005 - TAPI: Ghost calls
and it's a rollup for PB 4.2(143712)
The PB includes fixes for
CQ39821 - TAPI: No LineCallState DISCONNECT or IDLE events being generated when call is redirected
CQ39864 - TAPI: No DISCONNECT/IDLE being returned by IP Office when conference ends
CQ39594 - TSP responds incorrectly for TAPI function lineRedirect
CQ39832 - Reboot on OSMemPool::Allocate Out of Memory on IP 412 4.2.49501
CQ39937 - TAPI: Phantom Calls in ZCC when call is transferred twice
Private Build 4.2(143713)
This PB contains a fix attempt for CQ40005 - TAPI: Ghost calls
and it's a rollup for PB 4.2(143712)
The PB includes fixes for
CQ39821 - TAPI: No LineCallState DISCONNECT or IDLE events being generated when call is redirected
CQ39864 - TAPI: No DISCONNECT/IDLE being returned by IP Office when conference ends
CQ39594 - TSP responds incorrectly for TAPI function lineRedirect
CQ39832 - Reboot on OSMemPool::Allocate Out of Memory on IP 412 4.2.49501
CQ39937 - TAPI: Phantom Calls in ZCC when call is transferred twice
- Thread starter
- #3
Wow I must be a little behing I just installed 4.2.(143710)
I have few question about some setting in the IP Office would you be willing to go over them with me..
I have some issue and want to make sure everything is set up correctly
ACS- IPOffice Implement
I have few question about some setting in the IP Office would you be willing to go over them with me..
I have some issue and want to make sure everything is set up correctly
ACS- IPOffice Implement
- Thread starter
- #5
We upgrade to above version last week and have a strange issue with HG names not being displayed on the Agents phone but caller ID is still displayed.. On the PC application you can see both
If it was a call to the SALES HG
It use to read SALES/caller id Now it says External/caller id
Also if possible I would like to see how your Hg are set up as far as Que stuff.. some of the settings look off to me
ACS- IPOffice Implement
If it was a call to the SALES HG
It use to read SALES/caller id Now it says External/caller id
Also if possible I would like to see how your Hg are set up as far as Que stuff.. some of the settings look off to me
ACS- IPOffice Implement
Check if the name SALES is unique in the Manager, try to rename it to HGSales or something like that.
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
What kind of phones ?
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
IPOfficeIreland
Technical User
i bet they're 5610s, upgrade the phones to the 4.2 latest firmware too
I did only one install with Zeacom (5 weeks ago) and they told me all the settings they want it to be and all I had to do was create a million and one huntgroups for them and then it worked. So maybe the Zeacom tech support will be able to help you with it very quickly.
Joe W.
FHandw., ACS
If you can't be good, be good at it!
Joe W.
FHandw., ACS
If you can't be good, be good at it!
- Thread starter
- #11
- Thread starter
- #13
- Thread starter
- #14
Do you also use VMPro?
On a transfer(and others)in VMPro there is an option in the Specific tab "Description (displayed on phone)"
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
On a transfer(and others)in VMPro there is an option in the Specific tab "Description (displayed on phone)"
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
- Thread starter
- #16
Zeacom uses TAPI to intercept all incoming calls. The application performs call routing, voicemail and reporting. You have to build all hgs and phantom extensions in IPO. Call are distributed from a hg to a phantom user before being distributed to a "real" agent.
What you can do is fire up sysmon and trap one call. Search for "display" to see what is being displayed for the extension.
Below is my analysis of an error - stuck queued call sans the display that you are looking for. I have posted this for your benefit so that you may trace a Zeacom call using sysmon.
Call from 5186973430 arrives and routes to HorizonMainAA
61192093mS ISDNL3Evt: v=2 stacknum=2 State, new=Present, old=NullState id=3
61192095mS CMLineRx: v=2
CMSetup
Line: type=Q931Line 2 Call: lid=2 id=3 in=1
Called[4192] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[5186973430] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=5
61192095mS PRN: Q931Trunk: Found QBChannel to match 0.5 --> 35.6
61192096mS CMCallEvt: 0.29706.0 -1 BaseEP: NEW CMEndpoint 135f13c TOTAL NOW=42 CALL_LIST=19
61192096mS CMCallEvt: CREATE CALL:3522 (132348)
61192097mS CMCallEvt: 0.29707.0 -1 BaseEP: NEW CMEndpoint 1356088 TOTAL NOW=43 CALL_LIST=19
61192103mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="" [] (0.0) CalledNum=4192 () CallingNum=5186973430 () Internal=0 Time=7 AState=Idle
61192103mS CMCallEvt: 2.3.1 3522 Q931 Trunk:2 CHAN=5: StateChange: END=A CMCSIdle->CMCSDialInitiated
61192104mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: LOOKUP CALL ROUTE: type=0 called_party=4192 sub= calling=5186973430 dir=in complete=1 ses=0
61192104mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: SET BESTMATCH: length 4 vs 0 match=8002444192 dest=HorizonAAMain
61192105mS CMCallEvt: Priority hike: call 3522 priority 0->1
61192105mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: LOOKUP ICR: DDI= CGPN=5186973430 (Destination HorizonAAMain ) => CDPN=HorizonAAMain
61192105mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: ADD TARGET (N): number=HorizonAAMain type=0 depth=1 nobar=1 setorig=1 ses=0
61192106mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: HG call targeting occuring here
61192107mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: PrimeForHGTarget: HorizonAAMain setorig=1 recall=0 resetExtnVars 1
61192107mS CMCallEvt: Priority hike: call 3522 priority 1->5
61192107mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: AddHGTarget HorizonAAMain (depth=2) allowq=1 type=CMNTypeUnknown
61192107mS CMACD: ACDQ(HorizonAAMain)::CanCallJoinQueue 3522 YES - Calls at priority(2) or above=0 (Qlimit=99)
61192108mS CMCallEvt: 0.29708.0 -1 BaseEP: NEW CMEndpoint 12d8058 TOTAL NOW=44 CALL_LIST=20
61192108mS CMACD: 0.29708.0 3522 ACDTep(HorizonAAMain) Q(1) Ann(0) ForceQ(0) Recall(0) InhibitHOQ(0) Sync1(0) Sync2(0)
61192109mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: INITIAL TARGETING SUCCEEDED
61192109mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: GetNoAnswerTimer:30
61192110mS CMCallEvt: 2.3.1 3522 Q931 Trunk:2 CHAN=5: StateChange: END=A CMCSDialInitiated->CMCSDialled
61192110mS CMLineTx: v=2
CMProceeding
Line: type=Q931Line 2 Call: lid=0 id=3 in=1
BChan: slot=0 chan=5
61192111mS CMCallEvt: 0.29707.0 3522 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
61192112mS CMCallEvt: 0.29708.0 3522 ACDTep(HorizonAAMain): StateChange: END=T CMCSIdle->CMCSOffering
61192112mS CMACD: 0.29708.0 3522 ACDTep(HorizonAAMain) ProcessOutboundMsg CMSetup
61192113mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: CancelTimer CMTCNoAnswerTimeout
61192113mS CMCallEvt: 0.29708.0 3522 ACDTep(HorizonAAMain): StateChange: END=T CMCSOffering->CMCSRinging
61192114mS CMCallEvt: 0.29707.0 3522 TargetingEP: StateChange: END=B CMCSOffering->CMCSRinging
61192114mS CMCallEvt: 2.3.1 3522 Q931 Trunk:2 CHAN=5: StateChange: END=A CMCSDialled->CMCSRingBack
Call rings then connects Ann30
61192293mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="Ann30(1179)" [Ann30(1179)] (0.0) CalledNum=1179 (Ann30) CallingNum=5186973430 () Internal=0 Time=197 AState=Ringing
61193735mS CD: CALL: 2.3.1 BState=Connected Cut=3 Music=0.0 Aend="Line 2" (35.6) Bend="Ann30(1179)" [Ann30(1179)] (23.32) CalledNum=1179 (Ann30) CallingNum=5186973430 () Internal=0 Time=1639 AState=Connected
Call connects to ConsumerEndUser
61223147mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=31051 AState=Connected
Call connects to Ann2
61228302mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann2(1151)" [Ann2(1151)] (0.0) CalledNum=1151 (Ann2) CallingNum=5186973430 () Internal=0 Time=36205 AState=Connected
Call connects to ConsumerEndUser
61248092mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=55996 AState=Connected
Call connects to Ann28
61308230mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann28(1177)" [Ann28(1177)] (0.0) CalledNum=1177 (Ann28) CallingNum=5186973430 () Internal=0 Time=116134 AState=Connected
Call connects to ConsumerEndUser
61344071mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=151975 AState=Connected
Call connects to Ann10
61404216mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann10(1159)" [Ann10(1159)] (0.0) CalledNum=1159 (Ann10) CallingNum=5186973430 () Internal=0 Time=212120 AState=Connected
Call connects to ConsumerEndUser
61476970mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=284873 AState=Connected
Call is picked up by Dave using group monitor button
62851422mS PRN: DaveL: DSS Emulation 46 Key Pressed 14
62851422mS CMExtnEvt: DaveL: Pickup from HG(ConsumerEndUser)
62851422mS CMCallEvt: 0.31320.0 -1 BaseEP: NEW CMEndpoint 13498c0 TOTAL NOW=59 CALL_LIST=27
Dave manually transfers call to ConsumerEndUser
62855747mS CMTARGET: 0.31325.0 3722 DaveL.1: LOOKUP CALL ROUTE: type=100 called_party=4409 sub= calling=5186973430 dir=out complete=0 ses=0
Call connects to ConsumerEndUser
62856147mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum= () CallingNum=5186973430 () Internal=0 Time=2534 AState=Connected
Call connects to Ann12
62861266mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann12(1161)" [Ann12(1161)] (0.0) CalledNum=1161 (Ann12) CallingNum=5186973430 () Internal=0 Time=7652 AState=Connected
Call connects to ConsumerEndUser
62923099mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=69486 AState=Connected
Call connects to Ann8
62923124mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann8(1157)" [Ann8(1157)] (0.0) CalledNum=1157 (Ann8) CallingNum=5186973430 () Internal=0 Time=69511 AState=Connected
Call connects to ConsumerEndUser
62942833mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=89220 AState=Connected
Call connects to Ann9
63002985mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann9(1158)" [Ann9(1158)] (0.0) CalledNum=1158 (Ann9) CallingNum=5186973430 () Internal=0 Time=149372 AState=Connected
Caller apparently hangs up
63113511mS CMLOGGING: CALL:2009/05/0815:51,00:04:10,129,5186973430,I,1158,4192,,,,0,,""n/a,0
63113512mS CD: CALL: 2.3.1 BState=Connected Cut=2 Music=0.0 Aend="Line 2" (35.6) Bend="Ann9(1158)" [Ann9(1158)] (23.11) CalledNum=1158 (Ann9) CallingNum=5186973430 () Internal=0 Time=259898 AState=Idle
63113512mS CD: CALL: 2.3.1 Deleted
What you can do is fire up sysmon and trap one call. Search for "display" to see what is being displayed for the extension.
Below is my analysis of an error - stuck queued call sans the display that you are looking for. I have posted this for your benefit so that you may trace a Zeacom call using sysmon.
Call from 5186973430 arrives and routes to HorizonMainAA
61192093mS ISDNL3Evt: v=2 stacknum=2 State, new=Present, old=NullState id=3
61192095mS CMLineRx: v=2
CMSetup
Line: type=Q931Line 2 Call: lid=2 id=3 in=1
Called[4192] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[5186973430] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=5
61192095mS PRN: Q931Trunk: Found QBChannel to match 0.5 --> 35.6
61192096mS CMCallEvt: 0.29706.0 -1 BaseEP: NEW CMEndpoint 135f13c TOTAL NOW=42 CALL_LIST=19
61192096mS CMCallEvt: CREATE CALL:3522 (132348)
61192097mS CMCallEvt: 0.29707.0 -1 BaseEP: NEW CMEndpoint 1356088 TOTAL NOW=43 CALL_LIST=19
61192103mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="" [] (0.0) CalledNum=4192 () CallingNum=5186973430 () Internal=0 Time=7 AState=Idle
61192103mS CMCallEvt: 2.3.1 3522 Q931 Trunk:2 CHAN=5: StateChange: END=A CMCSIdle->CMCSDialInitiated
61192104mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: LOOKUP CALL ROUTE: type=0 called_party=4192 sub= calling=5186973430 dir=in complete=1 ses=0
61192104mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: SET BESTMATCH: length 4 vs 0 match=8002444192 dest=HorizonAAMain
61192105mS CMCallEvt: Priority hike: call 3522 priority 0->1
61192105mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: LOOKUP ICR: DDI= CGPN=5186973430 (Destination HorizonAAMain ) => CDPN=HorizonAAMain
61192105mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: ADD TARGET (N): number=HorizonAAMain type=0 depth=1 nobar=1 setorig=1 ses=0
61192106mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: HG call targeting occuring here
61192107mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: PrimeForHGTarget: HorizonAAMain setorig=1 recall=0 resetExtnVars 1
61192107mS CMCallEvt: Priority hike: call 3522 priority 1->5
61192107mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: AddHGTarget HorizonAAMain (depth=2) allowq=1 type=CMNTypeUnknown
61192107mS CMACD: ACDQ(HorizonAAMain)::CanCallJoinQueue 3522 YES - Calls at priority(2) or above=0 (Qlimit=99)
61192108mS CMCallEvt: 0.29708.0 -1 BaseEP: NEW CMEndpoint 12d8058 TOTAL NOW=44 CALL_LIST=20
61192108mS CMACD: 0.29708.0 3522 ACDTep(HorizonAAMain) Q(1) Ann(0) ForceQ(0) Recall(0) InhibitHOQ(0) Sync1(0) Sync2(0)
61192109mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: INITIAL TARGETING SUCCEEDED
61192109mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: GetNoAnswerTimer:30
61192110mS CMCallEvt: 2.3.1 3522 Q931 Trunk:2 CHAN=5: StateChange: END=A CMCSDialInitiated->CMCSDialled
61192110mS CMLineTx: v=2
CMProceeding
Line: type=Q931Line 2 Call: lid=0 id=3 in=1
BChan: slot=0 chan=5
61192111mS CMCallEvt: 0.29707.0 3522 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
61192112mS CMCallEvt: 0.29708.0 3522 ACDTep(HorizonAAMain): StateChange: END=T CMCSIdle->CMCSOffering
61192112mS CMACD: 0.29708.0 3522 ACDTep(HorizonAAMain) ProcessOutboundMsg CMSetup
61192113mS CMTARGET: 2.3.1 3522 Q931 Trunk:2 CHAN=5: CancelTimer CMTCNoAnswerTimeout
61192113mS CMCallEvt: 0.29708.0 3522 ACDTep(HorizonAAMain): StateChange: END=T CMCSOffering->CMCSRinging
61192114mS CMCallEvt: 0.29707.0 3522 TargetingEP: StateChange: END=B CMCSOffering->CMCSRinging
61192114mS CMCallEvt: 2.3.1 3522 Q931 Trunk:2 CHAN=5: StateChange: END=A CMCSDialled->CMCSRingBack
Call rings then connects Ann30
61192293mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="Ann30(1179)" [Ann30(1179)] (0.0) CalledNum=1179 (Ann30) CallingNum=5186973430 () Internal=0 Time=197 AState=Ringing
61193735mS CD: CALL: 2.3.1 BState=Connected Cut=3 Music=0.0 Aend="Line 2" (35.6) Bend="Ann30(1179)" [Ann30(1179)] (23.32) CalledNum=1179 (Ann30) CallingNum=5186973430 () Internal=0 Time=1639 AState=Connected
Call connects to ConsumerEndUser
61223147mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=31051 AState=Connected
Call connects to Ann2
61228302mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann2(1151)" [Ann2(1151)] (0.0) CalledNum=1151 (Ann2) CallingNum=5186973430 () Internal=0 Time=36205 AState=Connected
Call connects to ConsumerEndUser
61248092mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=55996 AState=Connected
Call connects to Ann28
61308230mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann28(1177)" [Ann28(1177)] (0.0) CalledNum=1177 (Ann28) CallingNum=5186973430 () Internal=0 Time=116134 AState=Connected
Call connects to ConsumerEndUser
61344071mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=151975 AState=Connected
Call connects to Ann10
61404216mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann10(1159)" [Ann10(1159)] (0.0) CalledNum=1159 (Ann10) CallingNum=5186973430 () Internal=0 Time=212120 AState=Connected
Call connects to ConsumerEndUser
61476970mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=284873 AState=Connected
Call is picked up by Dave using group monitor button
62851422mS PRN: DaveL: DSS Emulation 46 Key Pressed 14
62851422mS CMExtnEvt: DaveL: Pickup from HG(ConsumerEndUser)
62851422mS CMCallEvt: 0.31320.0 -1 BaseEP: NEW CMEndpoint 13498c0 TOTAL NOW=59 CALL_LIST=27
Dave manually transfers call to ConsumerEndUser
62855747mS CMTARGET: 0.31325.0 3722 DaveL.1: LOOKUP CALL ROUTE: type=100 called_party=4409 sub= calling=5186973430 dir=out complete=0 ses=0
Call connects to ConsumerEndUser
62856147mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum= () CallingNum=5186973430 () Internal=0 Time=2534 AState=Connected
Call connects to Ann12
62861266mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann12(1161)" [Ann12(1161)] (0.0) CalledNum=1161 (Ann12) CallingNum=5186973430 () Internal=0 Time=7652 AState=Connected
Call connects to ConsumerEndUser
62923099mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=69486 AState=Connected
Call connects to Ann8
62923124mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann8(1157)" [Ann8(1157)] (0.0) CalledNum=1157 (Ann8) CallingNum=5186973430 () Internal=0 Time=69511 AState=Connected
Call connects to ConsumerEndUser
62942833mS CD: CALL: 2.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (35.6) Bend="ConsumerEndUser(4409)" [] (0.0) CalledNum=4409 (ConsumerEndUser) CallingNum=5186973430 () Internal=0 Time=89220 AState=Connected
Call connects to Ann9
63002985mS CD: CALL: 2.3.1 BState=Idle Cut=1 Music=0.0 Aend="Line 2" (35.6) Bend="Ann9(1158)" [Ann9(1158)] (0.0) CalledNum=1158 (Ann9) CallingNum=5186973430 () Internal=0 Time=149372 AState=Connected
Caller apparently hangs up
63113511mS CMLOGGING: CALL:2009/05/0815:51,00:04:10,129,5186973430,I,1158,4192,,,,0,,""n/a,0
63113512mS CD: CALL: 2.3.1 BState=Connected Cut=2 Music=0.0 Aend="Line 2" (35.6) Bend="Ann9(1158)" [Ann9(1158)] (23.11) CalledNum=1158 (Ann9) CallingNum=5186973430 () Internal=0 Time=259898 AState=Idle
63113512mS CD: CALL: 2.3.1 Deleted
- Thread starter
- #18
Thanks! I will try the sys mon..
The HG are set up with no users in the and have an overflow group called ZcomFailover... Incomming call route directed to the group extension then Zeacom takes control of call and uses the analog ports on Dialogic card to present the call to Agent.. At least that is what they tell me..lol
ACS- IPOffice Implement
The HG are set up with no users in the and have an overflow group called ZcomFailover... Incomming call route directed to the group extension then Zeacom takes control of call and uses the analog ports on Dialogic card to present the call to Agent.. At least that is what they tell me..lol
ACS- IPOffice Implement
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CarGoski oe Westi
I have done the sys mon trace and I see the Hg name in deispl up to the time it gets transfered to the analog port on the Zeacom server then the Display reads Extenal and the Caller ID...
Again I need to ask.. When ur agents answer a call do the see the HG name on the display or External?
Thanks
ACS- IPOffice Implement
I have done the sys mon trace and I see the Hg name in deispl up to the time it gets transfered to the analog port on the Zeacom server then the Display reads Extenal and the Caller ID...
Again I need to ask.. When ur agents answer a call do the see the HG name on the display or External?
Thanks
ACS- IPOffice Implement
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