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Zeacom Call Center and IP Office

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NYSTECH

NYSTECH

Vendor
May 9, 2008
1,529
US
Is anyone using the Zeacom Call center 5.0 with IP office?

I have a few questions about it..

Thanks

ACS- IPOffice Implement
 
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Westi How about your site.. do the agenst seed the HG name displayed on phone when call comes through Zeacom?

ACS- IPOffice Implement
 
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O.K. the site tells me that:

When a Queue Call comes in the call shows up in the window of the phone (5410) External on the top line and then the caller ID below. In Zeacom, the Desktop software shows the Origin as External, the Caller ID and which Queue the call is being delivered from.


So IPO loses the group name since it is not passed back from Zeacom.
 
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That helps... I at least know it isn't just my site ..lol

Thanks for your help

ACS- IPOffice Implement
 
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