X-Lite and IP Office

[TOOffice]

Currently we are running IP Office 5. I'm trying to setup an X-Lite client from my box to IP Office and make outbound/inbound calls.

I have setup the SIP Extension and a user as per this document

http://support.avaya.com/css/P8/documents/100073304

There are 2 issues.

1. I cant place any outside calls. It comes back with a 404 not found error !
2. The X-Lite registers itself, then after some time fails to register and times out

Any help is appreciated.

 

[amriddle01]

Something is blocking the SIP traffic I imagine, I have registered x-lite a few times and it has worked OK, you should however try 3CX it works better in my experiance (transfer etc)

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[amriddle01]

Also, do you have a valid 3rd party endpoint licence available

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[TOOffice]

what do you mean by 3rd party endpoint license ?

 

[amriddle01]

In system licences you should have a licence called "IP End-points" as per page 8 of the doc you posted

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[TOOffice]

yes that is listed as 1 license and is valid

 

[amriddle01]

Then something in your configuration/network is wrong as it does work

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[amriddle01]

Make sure that the firewall and/or AV on the PC is off or has the required exceptions in place too

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[TOOffice]

if firewal was the issue 404 not found would not come back. I see this in the trace on IP Office as well.

Im really not sure about the Network.

one doubt i always have is the way the SIP line is setup with LAN1. For the SIP Line i have choosen networktopology usage as None as i was having an issue where LAN1 network topology comes back with the Public IP set to LAN2

Anything that the network topology should be set to ?

 

[intrigrant]

Did you try to disable "Direct Media path"?

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[TOOffice]

Disabling Direct Media Path.

How would that help ?

 

[amriddle01]

Turn all AV + Firewall Off (even though you are convinced it isn't that) then plug the PC directlty into the systems LAN port, if it works you can change 1 thing at at time until it breaks then you know what the issue is

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?