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Should I reboot my Definity G3? 3
- Thread starter Zu56
- Start date
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1
- #2
chicagophoneman
Programmer
If you have a problem and have exhausted all other possiblities than it might be an idea to try and reboot it. But It does not need a scheudled reboot at any interval. On an older switch you might cause more problems than good I have personally seen a switch comeback up and not recgonize any circuit packs in any slot.If you do make sure you have plenty of time to trouble shoot any issues that might arise. So if your an 8-5 operation opt for the 6PM reboot instead of the 7AM reboot
chicagophoneman
Programmer
Also you should be changing your filters. I dont have a scheudle for that it varies for each site depending on the environment. some sites I change every three months others a year and everywhere in between.
mikeydidit
IS-IT--Management
The G3's actually like to be rebooted every once in a while but you may not like the results (as stated above).
But if you are looking for things to do in the way of maintaining your system, you may find somethings helpful in here.
faq690-5976
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
But if you are looking for things to do in the way of maintaining your system, you may find somethings helpful in here.
faq690-5976
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
definityandcmuk
Technical User
- Dec 2, 2005
- 561
Rebooting a Definity as part of a regular routine for preventative maintenance is totally unneccessary in my opinion
If you have a critical reliability sold to you as providing 99.999% availabilty why would you reboot it once a month which means 10-30minutes unavailability?
Obviously a reboot may be required as part of issue resolution but otherwise they should be left to run
If you have a critical reliability sold to you as providing 99.999% availabilty why would you reboot it once a month which means 10-30minutes unavailability?
Obviously a reboot may be required as part of issue resolution but otherwise they should be left to run
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1
- #7
This issue is, sometimes these systems are up for years, as they are on UPS, and eventually they develop "problems" like the SAT service stops providing logins, or other little quirks, like CLAN cards stop taking registrations, etc, all kinds of little bugs/problems creep in. it is also release dependent, some where buggier than others.
I would reboot once a year, to clear the cobb webs, and start clean. Of course give yourself plenty of time (like a day) to get everything working again, and also make sure you have a current translation (make sure your backups to the PCMCIA card have ben working)
mitch
AVAYA Certified Specialist
I would reboot once a year, to clear the cobb webs, and start clean. Of course give yourself plenty of time (like a day) to get everything working again, and also make sure you have a current translation (make sure your backups to the PCMCIA card have ben working)
mitch
AVAYA Certified Specialist
- Thread starter
- #8
My system is up for almost three years. It would be nice to reboot.
However, we have 24/7 critical operation, so I do not have luxury of one day for it.
What I’m trying to understand is why would cdr link suddenly stop working? I removed it and set it up again and the status still shows “down”.
Is there way to restart it (besides “busyout and release”)?
Thank you
However, we have 24/7 critical operation, so I do not have luxury of one day for it.
What I’m trying to understand is why would cdr link suddenly stop working? I removed it and set it up again and the status still shows “down”.
Is there way to restart it (besides “busyout and release”)?
Thank you
why would CDR link stop working? How about a bug in Multivantage/Communication manager, for starters.
This is one reason I suggest a reboot... It might solve your problem. There is probablynothing else you can do, unless you are willing to spend $600/hour with AVAYA, and ultimatley, they will suggest "we need to do a reset system x", which is essentialy a reboot.
there is no other way to reset it, you can remove it and readd it, but it probably will still not work.
find a time to reboot your switch
there is AWLAYS a time, maybe you don't want to come in at 3AM on Saturday night, but I bet that is a low call volume time.
mitch
AVAYA Certified Specialist
This is one reason I suggest a reboot... It might solve your problem. There is probablynothing else you can do, unless you are willing to spend $600/hour with AVAYA, and ultimatley, they will suggest "we need to do a reset system x", which is essentialy a reboot.
there is no other way to reset it, you can remove it and readd it, but it probably will still not work.
find a time to reboot your switch
there is AWLAYS a time, maybe you don't want to come in at 3AM on Saturday night, but I bet that is a low call volume time.mitch
AVAYA Certified Specialist
98Converter
Technical User
I would make sure your CDR application is still running and sending data to the PBX...
Thanks,
CJH
We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
Thanks,
CJH
We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
definityandcmuk
Technical User
- Dec 2, 2005
- 561
I would investigate the CDR link further before advising a system reboot
phoneguy55
Programmer
When I reboot any of my G3's it takes several hours for the cdr link to come back. Worst case, it takes a busy/release, but it comes back. My cdr is eCAS.
mikeydidit
IS-IT--Management
We are getting terminology confused here between the new servers and the older G3 switches. You do not need to do a reboot, in fact the command doesn't exist in the G3's. If you want to "reboot" your system their are several different levels of "reset system" I, 1,2,3,4,5. No need to unplug it and bring it back up.
Although we still do not know what flavor G3 we are talking about here are the different levels of reset.
Starting on page 116.
Now remember this. During the 12 years I had my G3R i had to do 1 reset system 2 (too many bridged appearances) and 1 reset system 4 (My service provider changed equipment and they hosed up my Primary and secondary D signaling channels.) So you may want to start with say a reset system 1 and see if that clears it up. If not do a reset system 2 LATER. These for the most part are very reliable and do not need to be rebooted. Save you translations before and backup the disk or flash before hand.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
Although we still do not know what flavor G3 we are talking about here are the different levels of reset.
Starting on page 116.
Now remember this. During the 12 years I had my G3R i had to do 1 reset system 2 (too many bridged appearances) and 1 reset system 4 (My service provider changed equipment and they hosed up my Primary and secondary D signaling channels.) So you may want to start with say a reset system 1 and see if that clears it up. If not do a reset system 2 LATER. These for the most part are very reliable and do not need to be rebooted. Save you translations before and backup the disk or flash before hand.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
- Thread starter
- #15
I apologize; I forgot to mention that my system is G3Si v12.
Mikeydidit, Can any of those "reset system" commands cause a potential problem?
Do you know where can I find similar maintenance info for G3Si? I assume they are different from R10
Not related to the technical issue:
I agree, one can always find time if one wants to. It is not a call volume I worry about; it is the availability of the phone communication in case something happens (It is a life safety). We are, as I mentioned, 24/7.
Thank you
Mikeydidit, Can any of those "reset system" commands cause a potential problem?
Do you know where can I find similar maintenance info for G3Si? I assume they are different from R10
Not related to the technical issue:
I agree, one can always find time if one wants to. It is not a call volume I worry about; it is the availability of the phone communication in case something happens (It is a life safety). We are, as I mentioned, 24/7.
Thank you
mikeydidit
IS-IT--Management
Actually if you have problems, any one of them could. We are a hospital here so I know about the 7/24 thing. They have very little since of humor on downtime. As for your maintenance manual here you go.
If you really can't get the CDR up and you have to reset the system to get it back up and working just start with the lower levels. The other link I gave you on the R is still showing you how service affecting each level is. From my pas experience you can get away with the reset system 1 and not be service effecting. Reset two people are going to know it. Drops call and blinking speaker lights on the 7400 series sets.
Me I would kick the CDR around all I could before getting into the resets. You could make more troubles than you clear.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
If you really can't get the CDR up and you have to reset the system to get it back up and working just start with the lower levels. The other link I gave you on the R is still showing you how service affecting each level is. From my pas experience you can get away with the reset system 1 and not be service effecting. Reset two people are going to know it. Drops call and blinking speaker lights on the 7400 series sets.
Me I would kick the CDR around all I could before getting into the resets. You could make more troubles than you clear.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
definityandcmuk
Technical User
- Dec 2, 2005
- 561
Resetting a system as a first option before investigating the CDR issue thoroughly is a bad idea using a sledgehammer to crack a nut.
Resetting your system without Avaya or a BP onsite is asking for trouble too if you do not have in-house skills to resolve any potential issues
If you investigate the CDR enough to warrant a system reset then be aware that they can escalate and at that stage I would get Avaya or a BP involved
Saying that a reset may well be the answer and the system may come back up fine, but may is the operative word
Resetting your system without Avaya or a BP onsite is asking for trouble too if you do not have in-house skills to resolve any potential issues
If you investigate the CDR enough to warrant a system reset then be aware that they can escalate and at that stage I would get Avaya or a BP involved
Saying that a reset may well be the answer and the system may come back up fine, but may is the operative word
- Thread starter
- #18
I AM a Business Partner, I routinely setup new S8300, S8500, S87XX systems, reboot old ones, upgrade CM from older versions to newer versions, etc. Nothing scares me. Very rarely do I have an issue that requires someone onsite, most of the work I do, is done remotley via RDP or PCAnywhere to the clients network/LAN.
If your translation have been saved, and you don't have any major hardware issues going on, a switch reboot is not a big deal. Yes, you can try the various reset levels, but usually you need to go to "reset 4" anyway, before you get results. Again, it depends on how hosed up your switch is.
Also, the newer switches are running RedHat Linux, and just like a Microsoft operating system (XP / Vista), Linux can benefit from an occasional reboot (only if you are having oddball issues, there is no need to reboot willy nillie)
mitch
AVAYA Certified Specialist
If your translation have been saved, and you don't have any major hardware issues going on, a switch reboot is not a big deal. Yes, you can try the various reset levels, but usually you need to go to "reset 4" anyway, before you get results. Again, it depends on how hosed up your switch is.
Also, the newer switches are running RedHat Linux, and just like a Microsoft operating system (XP / Vista), Linux can benefit from an occasional reboot (only if you are having oddball issues, there is no need to reboot willy nillie)
mitch
AVAYA Certified Specialist
definityandcmuk
Technical User
- Dec 2, 2005
- 561
That's great Mitch but how does any of that help Zu56?
The point I was discussing was should he reset a G3si to try and fix a CDR link issue which the answer has to be not until they are sure
Zu56 can you ping the node-name reference the the ip-services form for CDR1?
Do you have access to the PC that is collecting CDR data, can you ping the switch/CLAN from this PC and is the software up and collecting data
The point I was discussing was should he reset a G3si to try and fix a CDR link issue which the answer has to be not until they are sure
Zu56 can you ping the node-name reference the the ip-services form for CDR1?
Do you have access to the PC that is collecting CDR data, can you ping the switch/CLAN from this PC and is the software up and collecting data
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