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Should I reboot my Definity G3? 3
- Thread starter Zu56
- Start date
- Thread starter
- #21
Yes, I can ping CLAN from the PC Call Accounting Software installed on. It is the same PC I'm using for access to the switch via ASA.
The software is waiting for the date from the switch, there is no problem there.
Below are two screen shots, maybe you will see something wrong there but I can't.
CDR SYSTEM PARAMETERS
Node Number (Local PBX ID): CDR Date Format: month/day
Primary Output Format: expanded Primary Output Endpoint: cdr1
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? n
Suppress CDR for Ineffective Call Attempts? n Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? n Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 2
Primary Secondary
Link State: down extension not administered
Number of Retries: 0
Maintenance Busy? no
It shows 0 retries because I just removed and added the cdr. Before it was 999
Thank you
The software is waiting for the date from the switch, there is no problem there.
Below are two screen shots, maybe you will see something wrong there but I can't.
CDR SYSTEM PARAMETERS
Node Number (Local PBX ID): CDR Date Format: month/day
Primary Output Format: expanded Primary Output Endpoint: cdr1
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? n
Suppress CDR for Ineffective Call Attempts? n Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? n Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 2
Primary Secondary
Link State: down extension not administered
Number of Retries: 0
Maintenance Busy? no
It shows 0 retries because I just removed and added the cdr. Before it was 999
Thank you
mikeydidit
IS-IT--Management
Is the firmware up to date on the CLAN? I had an issue with one drooping the link from time to time and firmware fixed it.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
Zu56, have you restarted the PC your call accounting system is running on? If you have, have you restarted the "AVAYA Reliable Session Protocol" (if you have eCas, you will know what I am talking about)
Sometimes I have had to kick start those eCas systems to get them working again
mitch
AVAYA Certified Specialist
Sometimes I have had to kick start those eCas systems to get them working again
mitch
AVAYA Certified Specialist
- Thread starter
- #25
*Yes, I set Reliable protocol to "y" and than to "n" the first time I had this problem. It helped the first time; the CDR link came up, but not this time.
*I will have to check the firmware on the CLAN, though have no idea how to upgrade it if it is outdated, but this is the next step. We bought CLAN about three years ago along with the new processor.
*Removing and reinserting the CLAN sounds like a good (and a simple) idea. I will try it right now.
Thank you every one for helping.
I appreciate this.
*I will have to check the firmware on the CLAN, though have no idea how to upgrade it if it is outdated, but this is the next step. We bought CLAN about three years ago along with the new processor.
*Removing and reinserting the CLAN sounds like a good (and a simple) idea. I will try it right now.
Thank you every one for helping.
I appreciate this.
- Thread starter
- #26
The AVAYA Reliable Session Protcol I am talking about is in eCas, there is a program to start the commuication with the PBX... reseating the CLAN card is a good start, I would have thought you had already done that.
mitch
AVAYA Certified Specialist
mitch
AVAYA Certified Specialist
- Thread starter
- #29
mikeydidit
IS-IT--Management
faq690-5977
In case you do need to upgrade the firmware.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
In case you do need to upgrade the firmware.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
- Thread starter
- #31
Well, reinserting the CLAN did not help.:-( Didn't make it worse either (I'm trying to be optimistic)
I also noticed some confusion in terminology/definition here. I refer to the CDR link inside the switch, not to Call Accounting software that resides on a PC. At this point it is not important if the Call Accounting software on PC even running. I cannot make the switch to send Call Detail Records out.
Thank you
(I'm trying to be optimistic)I also noticed some confusion in terminology/definition here. I refer to the CDR link inside the switch, not to Call Accounting software that resides on a PC. At this point it is not important if the Call Accounting software on PC even running. I cannot make the switch to send Call Detail Records out.
Thank you
Zu56, there is no CDR link "inside the switch" it communicates (in general) over the CLAN card, to the Call Accounting system, via an IP connection... unless you have it setup old school, to use the RS232 serial port, if you have an older SI switch... even then, the CDR/RTS lines must be correct for the data to go out the serial port.
Sounds like you have an IP connection setup, so without your call accounting system running, the CDR link will be down...
mitch
AVAYA Certified Specialist
Sounds like you have an IP connection setup, so without your call accounting system running, the CDR link will be down...
mitch
AVAYA Certified Specialist
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1
- #33
- Thread starter
- #34
I was not aware that the switch will take cdr link down if it does not see a connection to Call Accounting system. This may change the way I troubleshoot the problem. I will definitely find out more about it. Thank you
I do have IP connection set up and the software is up and running. How do I make sure that they both see each other?
Thank you
I do have IP connection set up and the software is up and running. How do I make sure that they both see each other?
Thank you
trying pinging the CLAN card from the PC (open a DOS session, ping x.x.x.x, which is the IP address of the CLAN), then try it from the switch to the PC (in ASA, "ping ip-address x.x.x.x board 01AXX") you will need the "board" addition if you have more than 1 CLAn card.
mitch
AVAYA Certified Specialist
mitch
AVAYA Certified Specialist
- Thread starter
- #36
definityandcmuk
Technical User
- Dec 2, 2005
- 561
The fact that "number of retries" is 0 is intersting
Can you try installing Avaya RDTT on your PC, set your IP address your pc to the same as the CDR PC disconnect this from the network and see if you get CDR info to your machine?
Can you try installing Avaya RDTT on your PC, set your IP address your pc to the same as the CDR PC disconnect this from the network and see if you get CDR info to your machine?
- Thread starter
- #38
definityandcmuk
Technical User
- Dec 2, 2005
- 561
follow this link to download the .exe and readme file, run the server and client on your PC and you should see CDR info being passed
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