How Enable Music on Hold - Norstar CICS 7.0

[TheBrainMan]

Hello,

We just had a Norstar Compact ICS system installed in our office. This sytem is connected to an Autopilot 100 and has the new 7.0 software. The installer had left 2 wires hanging and explained that they were for the music on hold source. I hooked it up to a radio via headphone out wire spliced in, but cannot get the music source to come on when I place a call on hold, OR when trying to use the Music Background feature (F# 86). When I would try to listen to background music on a handset I just get the prompt "Not Available". The installer told me to just connect the music source and that should be it, but it doesn't seem to be working that way.

My question is..
Is there something I have to enable on the system to get it to ebnable the music on hold feature/music source input, and if so, how do I do this. I am a newbee on phone systems and would really appreciate someones help.

Things I have tried...
- Adding Feature #86 to a button to test.
- Reversing polarity of the cable to make sure it was connected properly


Thank You!

 

[JohnjDefongi]

The Music on Hold input is the violet/green pair of the block with the telephone lines.
In System Features>Feature Settings Background Music should be set to yes, and On Hold should be set to Music.

 

[TheBrainMan]

Thank you for the reply...

Can you please tell me how to get into the "System Features>Feature Settings" as I have no idea yet...


Thanks!

 

[sprucegrover]

A CD came with the system that has all of the step-by-step instructions on how to access the programming. If this was not left with you, contact the installer. It's yours.

 

[TheBrainMan]

I have searched the manuals high and low, but I did not find any explicit instructions on getting into the "System Features>Feature Settings" area. Can anyone tell me how to do this?

Thank you for the help..

 

[bkrike]

First of all, the vendor who did the original install will know the programming password for your particular system. You obviously will need to get that information from them. They can also walk you through the required steps. If they told you it was set for MOH, but it is not working, then they have not configured something correctly. You should call them to fix their work.

 

[TheBrainMan]

Nevermind I figured it out with much trial and error..