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NORSTAR CICS 4X16 CALL FOWARDING OUTSIDE

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MIKEY-MIKE7

Technical User
Sep 23, 2019
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Hi Telecomm Wizards

Im more of IT but now need to hammer a Telephone solution for work. I need to be able to recieve a call and if not answered in 6 rings be able to transfer to a Outside Number. This is an old Nortel CICS 4x16 with 4 cooper co trunks as I understand.

Can this be done? Can anyome help me or guide me. I have tried several thibgs with call foward no answer but I know im missing several steps
Any kind soul that can help?

Thanks you
Greatly appreciate any help or guide as to the steps im missing
 
The CICS needs to be at 4.1 software to support external call forward and a few other User and System settings need to be changed to allow for this as well. Let's start with the software level, what is it?

 
Nortel4Ever, here is one for you Callpilot forum

Mikey, you have already posted this question in which you have 3 helpful replies, you only need to post once.
Thanks



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