Finding the BEST engineer.....G3r 9

[TheCardMan]

I need to hire an Engineer who has real deep experience with G3r issues. I am battling Sync issues and it is getting worse as time goes on. I can not get support form local partners and AVAYA has not been returning phone calls. Long story.... Anyone know of where I can find this expertise that will be able to come on site for a day and look into my issues? Willing to pay T&M while onsite. site is in the Orange County, NY area.

 

[rgtrgt]

you can remove anything associated with those circuits which you do not need, so if a trunk group had a signal group remove it also. actually you cant remove the ds1 board until you remove the signal group. on wednesday possibly we can exchange how i can access your system

 

[phoneguy55]

wow thats alot of alarms. Someone isn't doing their job.

 

[mikeydidit]

I think he was lucky enough to inherit this. I bet they didn't tell him the switch was this bad when he applied.... Talk about job security..

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[uzumaki]

If you can't save the translations in the R-media you might replace it aswell. As of the moment, R-medias are end-of-sale and support in avaya. You can look at E-bay for refurbished ones. Because we need to recover your translations. Its gonna be a tough one if we dont.

 

[TheCardMan]

Can the R-Media be removed and replaced while switch is still online?

Phoneguy55 - There is a long story behind why this switch is the way it is currently. I am here to hold it together for the next year until I change over to newer technology, we are in the middle of a move transition. We run a 24x7 call center here and if that fails we will have no business to move.

 

[TelecomDredKev]

Just wanted to drop a note on the status of this. I work with TheCardMan and actually I was the one that inherited this monstrosity first and have been trying to to maintain it or replace for almost 3 years now... I will be here today and tomorrow while my partner is away... I just finished reading the entire thread and If I was reading correctly, the firstthing we need to do is save translations on a new rem-disk and disk-drive....I will start looking for that this afternoon..

Meanwhile, Today we had a system wide "hiccup" that lasted over 20 mins. I know that the problem is the link between the EI and SNI boards in the main processor cabinet, we just have to work backwards to ensure that when we try to change either the boards or the link, that we can still still get her to open her eyes and remember who she is...

 

[TheCardMan]

Status as of Today:

I removed all DS1's that were not needed
Removed the Signaling Group 3
Cnaged the Sync Primary to another astive DS1 board in the 1st cabinet (1b14).

Ready for the next steps....What should be done next?

 

[rgtrgt]

have any of the alarms cleared?

 

[TheCardMan]

Not yet, status health is still the same. It has been about 1.5 hours since I made the changes.

 

[mikeydidit]

Run the "clear errors and "test ala l cl" and see if some of them clear out for you.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[TheCardMan]

Trying that now.

 

[TheCardMan]

Ran the Clear Errors and Test ala l cl. I still have 10 Majors.

                               ALARM REPORT

Port       Maintenance On   Alt     Alarm   Svc    Ack?  Date        Date
           Name        Brd? Name    Type    State  1 2   Alarmed     Resolved

           DLY-MTCE    n            MAJOR                07/25/01:05 00/00/00:00
01E03      SNI-PEER    n            MAJOR                08/23/16:03 00/00/00:00
01E10      SNC-REF     n            MAJOR                08/23/16:03 00/00/00:00
01E10      SNC-REF     n            MAJOR                08/23/16:03 00/00/00:00
01E02      SNI-PEER    n            MAJOR                10/10/12:39 00/00/00:00
01E02      SNI-PEER    n            MAJOR                10/10/12:39 00/00/00:00
01E19      SNI-PEER    n            MAJOR                10/10/12:39 00/00/00:00
01E19      SNI-PEER    n            MAJOR                10/10/12:40 00/00/00:00
01E20      SNI-PEER    n            MAJOR                10/10/12:40 00/00/00:00
01E20      SNI-PEER    n            MAJOR                10/10/12:40 00/00/00:00
02         POWER       y            MINOR                07/21/17:46 00/00/00:00
01E04      SN-CONF     n            MINOR                07/22/01:05 00/00/00:00
02A07      ANN-BD      y            MINOR                12/13/14:01 00/00/00:00
02A07      ANN-BD      y            MINOR                12/13/14:01 00/00/00:00

status health
SPE: Si?   x                          OCC: St:  1%   Sm: 28%  Cp:  1%  Idl: 70%
PNC: Simple?                       ALARMS:Maj:  10  Min:  12 Wrn:  87
Pwr: comm Sync:secondaryLogins:2  BUSYOUT:Trk:   0  Stn:   0 Oth:   0

Cab EmTr  Mj Mn Wn PNC     Cab EmTr  Mj Mn Wn PNC      Cab EmTr  Mj Mn Wn PNC
 1  auto- 10| 8|45 up
 2  auto-  0| 4|30 up
 4  auto-  0| 0|12 up

 

[TheCardMan]

What will happen if I remove the MSS/Network (UN332c) circuit pack while the switch is running? I would like to replace this to see if it is bad, but do not want to take the switch down.

 

[rgtrgt]

show us a list cong carr 1e

 

[TelecomDredKev]

6 Oct 07 13:02

Can the R-Media be removed and replaced while switch is still online?

-----------------------------------------------------

Mikey/RGT,

Did we answer this question yet?

RGT,

Did you ever work for RGT in NYC?

 

[TheCardMan]

list configuration carrier 1e

                              SYSTEM CONFIGURATION

Board                                                     Assigned Ports
Number   Board Type              Code     Vintage    u=unassigned t=tti p=psa

01E01    DS1 CONVERTER                    no board
01E02    SWITCH NODE INTF         TN573B  000003
01E03    SWITCH NODE INTF                 no board
01E04    SWITCH NODE INTF                 no board
01E10    SWITCH NODE CLOCK        TN572   000010
01E19    SWITCH NODE INTF         TN573B  000006
01E20    SWITCH NODE INTF         TN573B  000003
01E21    DS1 CONVERTER           TN1654   000009

 

[rgtrgt]

TelecomDredKev - Maybe, who be you?

 

[mikeydidit]

Thats going to be a tough one. The book says to shut it down in a simplex system, although I have replaced them hot in a duplex system. The commands would be busy host 1a, and then remove the board and replace it. Then release host 1a. But it may not be the optical disk thats the problem. It could be the MSS-Net pack or the disk. I would do a lot of testing before taking action here.

It may also necessary to have rgtrgt or some of his people come out and work on it. You do not want to loose the translations during this.


Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[TelecomDredKev]

rgtrgt - Wokred @ RGT as temp tele-tech/PM back in '96 (Sept-Nov) worked with Lenny and Henry

 

[TheCardMan]

Are there other options to get the translations off this machine?

SOmething I can do onsite?