Embedded Voicemail Auto Attendant Greetings

[BlueRiver31]

I have a customer who has a IP 500 V2 that I upgraded to 6.1(5) from 6.0(14). In the process the greeting they recorded is now missing. Does anyone know where the greetings are stored in the embedded voicemail and if you can access it?

Thanks Michael

 

[Westi]

rerecord is probably easier than trying to find it I am afraid.

Joe W.

FHandw., ACSS

 

[tlpeter]

They are located on the SD card
Go to the folder: Dynamic -> LVMail

There are all the greetings or did you do a recreate by manager?


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

It tells you which user the recording belongs to, so it shouldn't be too hard to track down

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[BlueRiver31]

I found the file I am was looking for but how do I switch it to the file I want instead of the file it is using now.

Thanks Michael

 

[tlpeter]

You can't.
Then you need to rerecord it.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[BlueRiver31]

I thought that might be the answer I would get. VMPro is so much better to deal with. Thanks all for the help with this.

 

[intrigrant]

If the file is a Embedded VM .c11 file then the name of the AutoAttendant and the language is stored in the file, the file name is of no importance because the embedded VM scans all files for the name within the file and then assosiate it to the correct user/group/AA.

In a hex editor it looks like this:
00000000h: 00 00 3B 0B 82 09 6E 6C 64 3A 41 41 5F 32 30 FF ; ..;.‚.nld:AA_20ÿ
00000010h: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF ; ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ
00000020h: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF ; ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ
00000030h: FF FF FF FF FF FF FF FF FF FF FF FE FE FD FD FC ; ÿÿÿÿÿÿÿÿÿÿÿþþýýü

The first eight bytes corresponds to the file length in HEX,the next byte is always 82 and the next byte gives the length of the filename, i.e. 20_AA.c11 = 9dec = 09hex, then comes the filename without .c11, nld:20_AA is the name of the AA.
All recorded messages are stored in the language directory depending on the locale setting of the IPO.

Knowing this it must be possible to change a .wav file to a c.11 file using the build in file converter. I've done that a few times.

 

[BlueRiver31]

Can I save the information on the SD card anywhere so next time I do an upgrade if something is lost I can reload the previous information?

Thanks Michael

 

[tlpeter]

Always make a backup

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.