hsfdchief200
Technical User
I'm just an end user for this system at our fire station, so please overlook my lack of technical knowledge of this. We have an IP 500 V2 control unit with 1408/1416 phones. We are only getting 3 audible rings before the call gets picked up by the AT&T voicemail service. The problem is, it is ringing (not audibly) one additional time. When someone dials our number, during the time that a normal phone system would start ringing on our end, one of the LED lights for whichever line is ringing illuminates (can't remember if it's red or green, and I can't test it now because other firefighters are sleeping. I will find out for sure tomorrow, but I think it's red.). This light is on for the 2-3 seconds - the duration of a normal ring and the pause before the second. Then, the audible ringing begins, but it only gives us a limited amount of time to get to the phone at this point - 3 rings.
I have searched through all the administrative menus on the phone and can't find anything about it. I also looked at the 1408/1416 manual and saw no reference to number of rings. Can this be reconfigured to ring longer?
Also, why would this system not be sounding that first ring in the first place??
(The local installer says it's normal and there's nothing he can do about it. I cannot fathom that not being able to get at least 4 rings out of a system would be normal.)
I have searched through all the administrative menus on the phone and can't find anything about it. I also looked at the 1408/1416 manual and saw no reference to number of rings. Can this be reconfigured to ring longer?
Also, why would this system not be sounding that first ring in the first place??
(The local installer says it's normal and there's nothing he can do about it. I cannot fathom that not being able to get at least 4 rings out of a system would be normal.)