Mike Sadowski
Technical User
Good morning all,
For the past couple of years I've been struggling with my company's current Avaya IP Office 500 V2 phone system with a bug that it seems to have with the "voicemail to eMail" feature. It's supposed to work, but it isn't, until the box is rebooted (sometimes). My box is pretty much stuck at version 9.0.X for the firmware, since when I try to do any firmware updates to something like 9.1 or newer, I have a couple of items in the list that do not appear to be compatible with the newer firmware. So, I've upgraded that box as far as I feel it can go. Avaya's support website seems to only give resellers access to the downloads, not people like me (end users). I did find some versions of the firmware with Google.
Anyway, with all of that out of the way, I decided to buy another Avaya IP Office 500 V2 from eBay (since they're not that expensive right now) with similar expansion cards as my box had, to experiment with that one to see what piece of hardware mine has that's not compatible or if I can get that one to work with a newer firmware. It had version 11.0.X installed on it, and the cards that it had were similar to those mine have. I determined that one of the expansion cards was fried pretty bad (like it got shocked from one of the analog ports), so I'm going to replace that card with another. I upgraded that box all the way up to version 12.0.0.0.0 build 56 on the firmware.
The main box we're currently using only has the "Essential" license loaded onto it. The one I bought on eBay has the "Essential" license plus a bunch of other stuff our current box doesn't already have. Most of them I don't even know what they do, but it'd be nice to keep those.
What would I need to do to transfer all of the configuration data out of the old box (like the settings of how the phones are set up, the names of the people on each extension, how direct phone numbers route to extensions, all that) and into the new box. I could certainly re-enter everything, but that'd be a PITA. I'm worried that if I were to do some kind of backup that it would over-write the license it has with the license from the old box (which doesn't have all the extra features). Would this also do all of the voicemails that people have saved in their inboxes, the voicemail greetings they have recorded, and the initial greeting when someone calls into the company? I've seen stuff in the IP Office Manager for backing up/restoring, import/export, just wanted to ask what the proper way is to do this.
Thanks!
For the past couple of years I've been struggling with my company's current Avaya IP Office 500 V2 phone system with a bug that it seems to have with the "voicemail to eMail" feature. It's supposed to work, but it isn't, until the box is rebooted (sometimes). My box is pretty much stuck at version 9.0.X for the firmware, since when I try to do any firmware updates to something like 9.1 or newer, I have a couple of items in the list that do not appear to be compatible with the newer firmware. So, I've upgraded that box as far as I feel it can go. Avaya's support website seems to only give resellers access to the downloads, not people like me (end users). I did find some versions of the firmware with Google.
Anyway, with all of that out of the way, I decided to buy another Avaya IP Office 500 V2 from eBay (since they're not that expensive right now) with similar expansion cards as my box had, to experiment with that one to see what piece of hardware mine has that's not compatible or if I can get that one to work with a newer firmware. It had version 11.0.X installed on it, and the cards that it had were similar to those mine have. I determined that one of the expansion cards was fried pretty bad (like it got shocked from one of the analog ports), so I'm going to replace that card with another. I upgraded that box all the way up to version 12.0.0.0.0 build 56 on the firmware.
The main box we're currently using only has the "Essential" license loaded onto it. The one I bought on eBay has the "Essential" license plus a bunch of other stuff our current box doesn't already have. Most of them I don't even know what they do, but it'd be nice to keep those.
What would I need to do to transfer all of the configuration data out of the old box (like the settings of how the phones are set up, the names of the people on each extension, how direct phone numbers route to extensions, all that) and into the new box. I could certainly re-enter everything, but that'd be a PITA. I'm worried that if I were to do some kind of backup that it would over-write the license it has with the license from the old box (which doesn't have all the extra features). Would this also do all of the voicemails that people have saved in their inboxes, the voicemail greetings they have recorded, and the initial greeting when someone calls into the company? I've seen stuff in the IP Office Manager for backing up/restoring, import/export, just wanted to ask what the proper way is to do this.
Thanks!
