Can the number of rings be increased? IP 500 V2 with 1408/1416 phones

[hsfdchief200]

I'm just an end user for this system at our fire station, so please overlook my lack of technical knowledge of this. We have an IP 500 V2 control unit with 1408/1416 phones. We are only getting 3 audible rings before the call gets picked up by the AT&T voicemail service. The problem is, it is ringing (not audibly) one additional time. When someone dials our number, during the time that a normal phone system would start ringing on our end, one of the LED lights for whichever line is ringing illuminates (can't remember if it's red or green, and I can't test it now because other firefighters are sleeping. I will find out for sure tomorrow, but I think it's red.). This light is on for the 2-3 seconds - the duration of a normal ring and the pause before the second. Then, the audible ringing begins, but it only gives us a limited amount of time to get to the phone at this point - 3 rings.

I have searched through all the administrative menus on the phone and can't find anything about it. I also looked at the 1408/1416 manual and saw no reference to number of rings. Can this be reconfigured to ring longer?

Also, why would this system not be sounding that first ring in the first place??

(The local installer says it's normal and there's nothing he can do about it. I cannot fathom that not being able to get at least 4 rings out of a system would be normal.)

 

[DavidCT]

You loose the first ring for incoming calls on analog phone lines due to caller ID.

The caller ID info is sent from the phone company right after the first ring. The IP Office needs to wait for the caller ID info to be received from the phone company in order for it to display caller ID on the system phones.

You can turn off the wait for caller ID, which will resolve your issue, but then you don't get caller ID.

Since you are using AT&T voicemail, you'd have to call them and ask to change the voicemail answer time to something like 20 seconds instead of 15. But you should use the Avaya Voicemail. Why did your installer not set that up?

 

[hsfdchief200]

I honestly have no idea why he didn't. There were several things that they didn't know much about (paging with PA being one of them).

So, if we were to get AT&T to remove their voicemail service and got the tech back out there to set up voicemail on our system, is it configurable as far as how many seconds before it picks up?

 

[intrigrant]

Sounds like you have analog trunks which indeed have a delay before the phone starts to ring. Usually this delay is used for number regognition so you can see who is calling you. The number of rings before transfer to voicemail can be adjusted but it depends on how the system is setup, IP Office have different operation modes and they all have a different programming interface and settings. So before confirm that it can be set to 4 rings we have to know the operation mode of IP Office.

 

[holdmusic34]

Get rid of carrier voicemail. Your system has it already, even in Essential edition. Then you can have more rings than a jewellery shop.

 

[holdmusic34]

Correction: A fire station going to voicemail would never be recommended.
Get rid of carrier VM, use overflow hunt groups, get ISDN and use trunk to trunk transfer to a mobile, another station or HQ if it's not a back office phone we're talking about.

I'm presuming all calls must be answered here.

 

[holdmusic34]

Please don't rely on our advice. Please speak to someone who is trained in your area before making changes to the configuration of your system at your fire station.
Where are you located sir?

 

[hsfdchief200]

This is our non-emergency, business line. Emergency calls are routed to a totally separate location.

 

[hsfdchief200]

Near Shreveport, LA

 

[holdmusic34]

I would get rid of carrier VM, use overflow hunt groups and use the system's voicemail.
Accord (below) sounds like they're in your neck of the woods.
Good luck Chief.

CAROUSEL INDUSTRIES OF NORTH AMERICA, INC.
(distance 7.5 mi.)
324 Eagle Bend Way
Shreveport, Louisiana 71115
(800) 401-0760 ext 6718
Platinum
SME Expert
UC Services Expert
UM Services Expert
CC Services Expert
Networking Expert

Campti-Pleasant Hill Tel. Co, Inc
(distance 50.7 mi.)
Po Box 270

Pleasant Hill, Louisiana 71065-0270
Silver
SME Expert

Townes Telecommunications
(distance 58.5 mi.)
210 Spruce St
Lewisville, Arkansas 71845
Silver
SME Expert

Southwest Arkansas Telphone COOperative, Inc.
(distance 62.2 mi.)
2601 East Street
Texarkana, Arkansas 71854-8073
Send Email
Silver
SME Expert

ACCORD COMMUNICATIONS, INC.
(distance 0.8 mi.)
1112 N Market
Shreveport, Louisiana 71107
3184249999
Authorized

VDO Communications
(distance 4 mi.)
4101 Viking Drive, Suite G

Bossier City, Louisiana 71111
(318) 742-4801
Authorized

ARK-LA-TEX COMMUNICATIONS, INC.
(distance 7.7 mi.)
417 Watts Road
Shreveport, Louisiana 71106
3186862242
Authorized

Allegiance, LLC
(distance 7.8 mi.)
742 Professional Drive North, P.O. Box 37952 / 71133
Shreveport, Louisiana 71105
(318) 212-0012
Authorized

 

[hsfdchief200]

I called AT&T today, and they increased the number of rings. However, that'll only be temporary until a tech can come out and set up the Avaya voicemail system. That will save us $20/month!

 

[holdmusic34]

Ker ching.
That's a station breakfast for the boys after two months.
Or air conditioning in the truck on the way to, but not from jobs. Let them know.