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2nd NS1000 question, again thought initially this was an easy one. Users have a wrap up button on their phones to give them the power to manually provide enough time after a call to fill out support and query logs. Once done they manually press the wrap up key to return to the group. Once they...

Am I mixing up my phone systems?? I am trying to find the simple option to stop additional calls being presented to a user who has placed a call on hold. Complex call centre - in so much as the agents often have to place a call on hold for a few minutes. Unfortunately additional calls to their...

And Janni!!! Sorry - thank you too

thanks tlpeter, that was it, SIP set up. So focused on the DECT being the issue I did not manage to take my mind out to another area of programming... thank you!! Paul

ok, one trace :) thanks ********** Warning: Logging to Screen Started ********** 14:06:09 367981362mS RES: Mon 2/3/2015 14:06:09 FreeMem=53452016 51635208(7) CachedMem=1816808 CMMsg=9(9) Buff=5200 1355 1000 7419 4 Links=32739 BTree=14289 CPU=03.40% CPUStats=1/4/2092/18668/22234/0/1 MCR=0...

The client only has SIP trunks. Naturally a little concerned at the data in a public forum.

Good call, it was on in the user rights group. I copied the group, removed preset buttons, took out that option just in case as it sounded like a 'maybe'. Added my test extension to that new group. Same result. :(

:) Just found it. They are clear. ARS Prefix International CPN Prefix National CPN Prefix all blank

The DECT handsets are members of the same user rights group as the other IP deskphones. They follow the same routing. The number can be dialled by the deskphones. The trace shows the dial string to the SIP Trunk. It looks the same as the others, number dialled @ BTSIP-HIPCOM blah. :) Does not...

Hi Grateful if anyone can help please. IP500V2 on 9.1 DECT R4 units from older system. All connected up ok, can receive calls, can make internal calls. But making an external call the phone comes up with 'incompatible' on the screen. They have BT HIPCOM SIP trunks. Sysmon shows the dial event...

thank you very much xs650 Appreciated

Thank you - though actually my question is a little more basic than this... :) I usually program Avaya and Pana. & never via the handsets. I need to walk this customer through making this change with them making the change on the system handset. I do not know what we need to press on the...

Morning, This is a very simple one - I am sorry, only ever do a few LG Systems, and never program via the handset. Have a client 80 miles away, they have the system MOH playing, and want to change this to the comfort tones - beep-beep or turn it off. What do we need to dial on the system...

Hi can the MoH setting be changed via the handset? Programing guide is ambiguous and I do not want to test it through the client. Client has IPLDK20, with system music playing. Ideally we want to change this to comfort tones. The client is 80 miles away and I only know how to do this in the...

Hi. Probably an easy one I hope. Generally I look after avaya systems, had this one thrown at me. BCM400. T7316. When trying to transfer a call the user see's the following display on his handset. 'incoming calls only'. The user can make calls out just fine. It seems to be a transfer issue. They...

Aha, nice disti man tells me "You need to tick the call waiting on box in User/Telephony/Call settings". Sorted - thanks.

Anyone experienced an issue transfering with softphone? All other features appear to be working. I can see the system directory etc. When trransfering I can press the transfer button, enter the desired destination, but when pressing 'complete transfer' it simply comes up as 'transfer failed'...

[curse]Gosh you an angry man... Have you seen the license changes for V8.1 and the server scenarios for multi-sites. I understood it at the briefing but weep at it everytime I consider the fact I have to try and relay this to the sales team. I also clearly see that it is going to confuse...

It was begging the question as to how you would do it for a client without VMPro. But also, I have the latest monitor running here locally to me, and the SMTP setting is just not there!!! I was going to be gutted to see it since I searched carefully for it. But on my Services tab I only have...

you can still upgrade in the first 90 days.