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  1. dacafaca

    9620 as vpn phone with IP500 R8.1

    I suppose that everything is the same on 9620 phone, procedure and configuration? What is happening with IP Softphone, can I use it via Juniper vpn client on my OC? What about NAT?
  2. dacafaca

    9620 as vpn phone with IP500 R8.1

    I want to configure one vpn phone to be able to make and recieve calls from my home (on DSL internet connection) In my Company I have IPO500v2 on R8.1, one public ip address and one Juniper SSG router. I want to use 9620 as vpn phone. What are the steps to make it running? Avaya says that the...
  3. dacafaca

    generating report in CCR

    no. you will be able to generate report but it will be empty. this seems like a problem with server. if i were you, i would started from the beginning of installation and go step by step. will be much faster than trying to discover what happened.
  4. dacafaca

    generating report in CCR

    if you dont have any call records the reports will be blank or 0 (zero) but do not forget: you need to have CCR Agent licence valid and CCR Agents users or/and Hunt Groups enabled in Manager. Hunt Group are presented as Queue Group in CCR. After you login as Administrator you must have all...
  5. dacafaca

    CCR and VMpro How to see calls that came outside of working hours

    Because this is a Live system I can not make major changes, but I managed to setup Reporting tabs on several Action. I`ll try to see if VMpro sends these reports to CCR after some calls.
  6. dacafaca

    CCR and VMpro How to see calls that came outside of working hours

    So all I need is to open properties of the "Disconnect" action in VMpro module and on Reporting tab select "Send reporting information" and write something in Group Name? This will give me informations in VoiceMail Reports?
  7. dacafaca

    CCR and VMpro How to see calls that came outside of working hours

    ok, what i need to do?
  8. dacafaca

    CCR and VMpro How to see calls that came outside of working hours

    VoiceMail Reports are empty. Maybe this is because i disconnect calls after Test Condition in VMpro module? But i must do that because i dont have any agent at night.
  9. dacafaca

    CCR and VMpro How to see calls that came outside of working hours

    Hello everybody! I need some help please! I have CCR and VMpro running on R8. All calls are routed to start point of VMpro module and Test Condition (which defines working hours). If calls are in condition that defines out of working hours, after playing audio prompt call are disconected. I try...
  10. dacafaca

    LE-Ericsson IP 8815 SIP phone on IP Office

    Hy, can you please send me some configuration tips or print screen (IPO and 8815)? I could not register the phone on IP Office. I have all the licence. Thanks in advance, Best Regards
  11. dacafaca

    VPN, what if Power Fails on one site

    Thank you very much!! Best Regards!
  12. dacafaca

    Problem with Assisted Transfer

    Ip Office is connected to PRI trunk,and Provider is sending Progress Message to IP Office. I`m in Croatia and i`m running 4.2+. I had an open case in Avaya, sent them all the trace`s , and eventually they wrote me this: (for your information:T-Com operator is the main telekom operator in...
  13. dacafaca

    IP500 to IP401 ip-trunk

    Unfortunately I failed with the IP401 because of software incompatibilities, but I managed to work with IP Small Office over IPSec.
  14. dacafaca

    IP500 to IP401 ip-trunk

    Thanks, I will try this to work.
  15. dacafaca

    VPN, what if Power Fails on one site

    How, if the phones are registered at site A, how they can re-registered to site B automatically if power fails on IPO site A? Do you have some manuals of this? Thanks!
  16. dacafaca

    IP500 to IP401 ip-trunk

    I have all the licence required. I can not believe that two IPOffice`s can not connect over the internet if I have all the licence required and dedicated line with public ip address on both sides. All those connectivity options that are mentioned in the documentation is not worth anything...
  17. dacafaca

    VPN, what if Power Fails on one site

    If two IP500 are connected in SCN via Juniper routers across the internet,and we have VPN phones on other locations connected to these IP500, what can we do if power fails on one IP500? Whether the phone can automatically reconnect and register to another IP500?? Can we setup this in vpn...
  18. dacafaca

    IP500 to IP401 ip-trunk

    Yes, I have VCM5 built-in. This is not a problem if I put router, but the user does not want to put router, because he says that Avaya and IPO supports trunking site to site without routers between. That`s why they took the static-public ip addresses between sites. If can not be done then...
  19. dacafaca

    Problem with Assisted Transfer

    Consider that this is a national operator, exactly what they should change in the system? Can we make IPOffice to ignore this message?
  20. dacafaca

    IP500 to IP401 ip-trunk

    I know it will work with the router`s, but I want to use only IPOffice`s if it`s possible.? Connection and Bandwidth is quite high, so that`s no problem. SIP is not the option because IP401 does not support SIP.

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