CCR and VMpro How to see calls that came outside of working hours

[dacafaca]

Hello everybody! I need some help please!
I have CCR and VMpro running on R8.
All calls are routed to start point of VMpro module and Test Condition (which defines working hours).
If calls are in condition that defines out of working hours, after playing audio prompt call are disconected.
I try to run CCR Report for that period of Time but with no results.

So my question is how can I see if any calls outside of working hours was made. I need to find out if they need to hire a night shift agents.

 

[jamie77]

Voicemail reports and the reporting tab of one of your OOH actions in VM Pro.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[dacafaca]

VoiceMail Reports are empty. Maybe this is because i disconnect calls after Test Condition in VMpro module? But i must do that because i dont have any agent at night.

 

[jamie77]

Voicemail reports will be empty because you don't have any actions with reporting set

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[dacafaca]

ok, what i need to do?

 

[dacafaca]

So all I need is to open properties of the "Disconnect" action in VMpro module and on Reporting tab select "Send reporting information" and write something in Group Name? This will give me informations in VoiceMail Reports?

 

[jamie77]

Click the reporting tab and press help. this will tell you what is needed.

I would probably do it on the announcement action rather than the disconnect, or maybe even add a generic action before the annoucement with reporting set (doing nothing else).

Have a play and see which works best.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[dacafaca]

Because this is a Live system I can not make major changes, but I managed to setup Reporting tabs on several Action.
I`ll try to see if VMpro sends these reports to CCR after some calls.