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OK - many thanks guys - I'll let you know after tomorrow!

OK cheers guys - I'll upgrade first and see if that resolves. As for the disconnect clear BT have told me there is no option on Featureline to alter disconnect clear times.

Sorry - meant to add - the problem where the system freezes and then goes into default after a reboot.

I'll check s/w level but I don't think it's corruption. I have had the problem with the SD card at another site where I had to format and reload the SD.

I have a bit of a strange one I am going to site to investigate more thoroughly tomorrow. Around two thirds of messages left on embedded voicemail card consist only of a ticking noise. System is R6 V2. I have discovered that the ticking occurs when I make an incoming call which goes through to...

OK - I'll give it a whirl. Cheers.

It certainly is - to all intents and purposes it is going to where it should - where there is definitely a message recorded but all you hear is ticking.

Thanks but I'm not sure that's the answer as it's been working fine for a couple of weeks, but has started being problematic over the last few days again. Initially, before I re-wrote the database, I actually forced the system to use night service AA 00:00 to 23:59 (default time profile)but it...

I have a problem with a newly installed IP500 with Embedded VM. The ICR specifies differing AA messages dependent on Time Profiles. When the system switches from Day to Night service the AA Greeting Options (Night)message should kick in, but all that you can hear is a ticking for 10 secs before...

I agree - with regard to this area, the INDeX is far more flexible. It seems ridiculous to have to find a work around for a requirement so basic.

That's thanks, obviously!

Yhanks for that - I'll give it a whirl.

I have an IP500 system where the customer requires the ICR hits embedded AA in both Day & Night service. However, they do not have fixed hours of operation and want to be able to enable the last person on site to put the system into NS and likewise the first person in to put it back into Day...

Sorry - I didn't mean when the xfer had been completed. What is happening on the 5420 (according the user) is that when calls are xferred to the 5420 they are still getting ringing tone when the 5420 user is busy. Also, the 5420 user is saying if they try to xfer a call, the call is not showing...

They're using call appearance buttons - a to bring the call back I think.

UPDATE! The procedure DOES work - apart from on one 5420 handset. I have remotely watched Active calls in system status and made test calls and all work apart from the 5420 - is there something different I need to do?

Hi, A few days ago I requested some help getting busy tone from a user when they are on the phone, to prevent users making internal transfers to them getting ringing tone. I was told to give the user 2 call appearances (a&B???)and in the telephony tab Reserve Last CA. I have accessed the IPO...

There is another relatively simple issue one of you guys may be able to help me with regarding group overflows, but I will post another thread on that.

Yes I know - I do use the context sensitive help, but for some reason I just could not find a way to resolve this issue. I have been able to upgrade from level 2 to level 4.1(12) using the 3.x.999 binaries, load the IPO onto servers and allow remote access, whereas I find what should be simple...

I have been installing systems for 10 years now - Although I have set up on my own in the last couple of years and have only recently begun installing IP Office.