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IP Office - Handset Displaying "OG"

thread940-765650

IP Office - Handset Displaying "OG"

IP Office - Handset Displaying "OG"

(OP)
One of my handsets is displaying "OG" in the right hand corner, I am new to the system and am unsure as to what this means.  All incoming calls are directed to voicemail immediately, outgoing calls complete OK.

Is this anything to do with overflow groups?

Can anybody help?

Thanks

RE: IP Office - Handset Displaying "OG"

Depends on the language the IP Office is running...
Over here the 'G' means available for hunt-group. Are you running your IPO on English?

Kind Regards,
Maarten Copini
www.effecta.nl

Home is were you end up when you've got nothing better to do

RE: IP Office - Handset Displaying "OG"

I'm guessing your extension is Out of Group.

Upload the database on manager and see if the user has a * beside their name on the incoming group.

Right click and enable the user and merge the config.

That’s if my guess is right and that’s due to happen at lest once today

RE: IP Office - Handset Displaying "OG"

(OP)
looks to have resolved the problem!

Thanks for all of your help

RE: IP Office - Handset Displaying "OG"

Care to share the resolution with us?

RE: IP Office - Handset Displaying "OG"

(OP)
from crashtest1000's post:


"Upload the database on manager and see if the user has a * beside their name on the incoming group.

Right click and enable the user and merge the config"

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