Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IP Office Essential - Twinning issue

Status
Not open for further replies.
rickscs

rickscs

Vendor
Joined
Sep 27, 2012
Messages
14
Location
US
I'm managing an IP Office R9.0.4.0 build 265

Calls are routed into an AA. Option 1 send callers to a group set to sequential and has 5 members.

The members of this group are Phantom extensions that have Twinning enabled to forward out to a secondary call center to field Sales calls.

Twinning is set with the following settings on each extension:
Mobility Features, Mobile Twinning, Hunt group calls eligible for mobile twinning, Forwarded calls eligible for mobile twinning and Twin when logged out checked.​

The Twinned Mobile Number is set.

No Time profile / Mobile dial delay is set to 0 seconds / Mobile Answer Guard is set to 0 seconds

Trunks are SIP. 10 channels available.

The systems uses twinning on the first two extensions, but then won't connect the third. Are there any restrictions on number of twinned calls in R9? Anything else that could be limiting twinning to two calls?
 
Sort by date Sort by votes
Is there a reason why you are using twining instead of forwarding?

If your sip trunk is configured to use internal data for outgoing then make sure you have a DID or main phone number for each user under sip tab.
 
Upvote 0 Downvote
@ ICET500. Because with twinning you can transfer a call when answered at your mobile.

@ rickscs. As far as I know no restrictions are present.
Can you make a sys monitor trace with sip enabled and post it here?
 
Upvote 0 Downvote
I did set this up initially using the twinning so the secondary call center could transfer calls.
However, it appears that you have to have unique numbers for the twinning to enable that feature.

For now, this issue is on hold because I've set up an AA on the provider side to forward the calls to the call center. This method doesn't use extra SIP licenses in the IP Office (actually none unless the call center sends a call to the customer). Unless the customer decides they want it different, I'm calling this one fixed...
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Akram1978
  • Locked
  • Question Question
Twinning in Avaya IP Office
Replies
11
Views
1K
TheMitelGuy
TheMitelGuy
TnPtech
  • Locked
  • Question Question
Avaya IP Office -IP phone issue.
Replies
17
Views
2K
MikeeOK
MikeeOK
newbietechman
  • Locked
  • Question Question
IP Office
Replies
8
Views
992
Westi
Westi
finest
  • Locked
  • Question Question
Essential voicemail - greeting upload
Replies
4
Views
577
Westi
Westi
Jose C.
  • Question Question
IP Office Authorization Codes use
Replies
3
Views
177
Ekster
Ekster

Part and Inventory Search

Sponsor

Back
Top