Voicemail "remote access is not configured"

[Griff123]

Hi

When dialling *17 I am getting error message "remote access is not configured" - voicemail is turned on.

Avaya IP Office Manager 5.2.

any thoughts?

Thanks

 

[CarGoSki]

What is *17 programmed to do?

 

[Griff123]

Voicemail collect

telephone number ?u

will this collect users voicemail? it works for some users

 

[amriddle01]

I imagine they have no Vxxx entry in their source numbers and/or no password set

http://www.ipoffice.tel

 

[CarGoSki]

Yep.

You may want to start dbgview tracing.

If it does not work for some users then you may want to check those user short codes to see if *17 has an entry.

 

[CarGoSki]

aha.. I see that you have other posts regarding your vm installation. So just disregard my previous post.

 

[Griff123]

Yes. but its two separate installations, the other post has been sorted with shortcodes. I cant understand why some users can collect voicemail and some cant.

 

[NYSTECH]

Are you trying to access VM from outside the office ? And is this VM pro or embedded VM?

 

[amriddle01]

VXXX entry....did you check this?

http://www.ipoffice.tel

 

[Griff123]

VM Pro inside the office.

Extension is 216,
voicemail is on
Source number is V216
password is 216

Thanks

 

[Griff123]

this has been solved, i restarted the VM service


Thanks guys for your help!