Voicemail Password Reset

[iposcn]

I have a strange issue where a couple of users forgot/changed their voicemail password and they can not login. When I change the password in Manager it has no affect when we try and login again. I have tried multiple lengths of passwords from 4-6 characters and have also tried setting the password to blank (or removing the password if you will).

We are running VMPro in Intuity mode (4.0.18) and IPO 4.0.10.

Any ideas?

 

[jamie77]

try changing p/w and then restarting VM services

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[iposcn]

Thanks Jamie, I tried this with no success.

It seems that the problem may even have deeper roots. When I call one of these affected users I do not get their voicemail, I get the voicemail of the extension that I calling from.

 

[ronromano]

What are your leave and collect actions set for?

 

[jamie77]

Is suspect someone has been playing with your default start points

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[ProviderReborn]

Delete the user from manager and re-create. We get this alot on our own inhouse system. You may want change the user name slightly also so it creates a new mail box for it.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[iposcn]

I have resolved this i believe, but it took a full reboot of the VMPro server, only restarting the services did not cut it. Thanks jamie/ron for your replies.

 

[jeepguy267]

I am having the same issue. However when testing the user can log in from off site. It is only when on a local extension can they not log in.

I rebooted the IP Office and this clears it. But it seems to keep comming back every couple of weeks and for different users.

vmpro 4.0(18) IP500 4.0(10)
multiple sites - SCN is turned off

 

[ProviderReborn]

have you a vXXX in the users source tab, where XXX is the users extension

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[jeepguy267]

yes - the V is caps