Our voice mail group is extension 6699. When a caller is in someones voice mail and *T to transfer back to Voice Mail (dials 6699) they hear 'Polly Ronquillo, please wait' and then it actually transfers to 6699 the voice mail group. How in the heck did one of my users get their 'name' recorded to this call path and how in the heck do I get rid of it! It's an Intuity system.
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Voice Mail *T oddity 1
- Thread starter cshine
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I would say that there is a subscriber 6699 programmed on your Intuity and that is the name recorded for that subscriber.
Check your System-Parameters Features and see how your Transfer Restriction is set (on the third page on my Intuity). If it is set to "subscribers", you could re-record that name to something like "Audix" or "extension 6699". If you delete the mailbox, people will no longer be able to transfer to x-6699
If the Transfer Restriction is set to "digits", you could just delete the mailbox.
For security reasons, I recommend you have it set to subscribers. That way people can only transfer to someone on the Intuity.
If I am understanding your question correctly, an even better solution would be to let your users know that when they have called in to another person's voice mail, they can hit *7 anytime and it will take them to the same place as *8 6699.
Hope that helps.
Check your System-Parameters Features and see how your Transfer Restriction is set (on the third page on my Intuity). If it is set to "subscribers", you could re-record that name to something like "Audix" or "extension 6699". If you delete the mailbox, people will no longer be able to transfer to x-6699
If the Transfer Restriction is set to "digits", you could just delete the mailbox.
For security reasons, I recommend you have it set to subscribers. That way people can only transfer to someone on the Intuity.
If I am understanding your question correctly, an even better solution would be to let your users know that when they have called in to another person's voice mail, they can hit *7 anytime and it will take them to the same place as *8 6699.
Hope that helps.
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