Term-Ext-group phone not ringing

[grahekf]

thread690-1534896

I am having a problem with a phone ringing when a call comes to the terminating extenson group. I have set up the group and added the users station in. The phone it goes to is a 9630. The Line Appearance lights up but the phone does not ring. When dialing the users phone directly it rings fine. Any idea what to look for?

 

[Speewah]

Check that Bridged Call Alerting is set to Y on page 2 of the station form.

 

[grahekf]

Bridged call alerting is set to yes on both stations in the Term-Ext-Group. The line appearance lights up but neither one physically rings. What else could it be?:

FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? y Restrict Last Appearance? y
Active Station Ringing: single
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number? y
Service Link Mode: as-needed EC500 State: enabled
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: qsig-mwi Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? y
Emergency Location Ext: 43555 Always Use? n IP Audio Hairpinning? y


Here is the term-ext-group:

TERMINATING EXTENSION GROUP

Group Number: 2 Group Extension: 73812
Group Name: Sales Coverage Path: 4
Security Code: COR: 1
TN: 1
ISDN/SIP Caller Disp: LWC Reception: none
AUDIX Name:

GROUP MEMBER ASSIGNMENTS

Ext Name
1: 73724 Phone1
2: 43555 Phone2
3:
4:

 

[madwok]

Have you tried to set Per Button Ring Control? y

 

[rejackson]

I never heard of the TEG until your post but I see several hits on the internet with the same problem with no solution. Does the line appearance show that it is ringing or does it look like it is active somewhere? List trace station might help.

I don't know what all the differences are since I don't know the TEG, but we use the cover answer group for this. It doesn't take an appearance line on the agent's telephone and it rings all of the phones in the group at the same time. Each group can be up to 8 numbers and multiple groups can be put in the cover group of the hotline extension if you want it to step through agents or groups of agents. It rings on the agent's extension and caller id shows that it is a call to the hotline.

 

[AvayaTier3]

do your phones 73724 and 43555 have "term-x-gr 2" buttons

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
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