Short Codes

[erik1980]

I have an Question about the short codes.

The custumer wants to use a 4 digit code to call to his other site. They have a lot of shops/sites witch they want to call with a 4 digit number. The only way to make this work is to make 1 short code for each number because all numbers are different.

So at this time I have 400+ short codes. the system is working fine but the Manager is verly slow and it takes a long time to program everything. Is there a way to make the manager faster or to program the numbers?.

We have an IP500 4.1(9) with 64 VCM channels, 2x PRI, VM Pro and SCN on 5 sites.

 

[hibroth]

No, at all....

hb

 

[kwing112000]

you could play with the validate settings. I would make sure it is validated somewhere before you save it. It is slow because it checks everything to make sure there are no errors.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[IPOfficeIreland]

400+ short codes to ring other extensions!

that sounds a bit mad. why don't you use wildcards. crazy...

 

[Westi]

Do I get that right and the 4 digit number triggers a regular call via the PSTN? So the 4 digit number is only a speeddial but they are networked together (5 SCN ?)
try if the numbers are in the 1000 range to make a shortcode
1???
1N
line ID of the IP trunk

that works but if you have SCN enabled then you wouldn't even need a shortcode.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[erik1980]

The short codes are for speed dial use. Not to other sites that are connected true SCN.
They make exteral calls and they want to call that number with 8 and than site ID.

So for shop 101 they want to call
8101 this is external number 123456789

for shop 234 they want to call
8234 this is external number 987654321

They have 400+ numbers witch need to be dialed this way.

 

[Westi]

This is a huge config file because every entry adds to it and I am afraid there doesn't seem any obvious solution to cutting that down.
Maybe someone else has an idea.


Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[tlpeter]

It has to do with the validation
About a 1000 shortcode's are supported but you can play with that
When the config is not too big then it is no problem
It is al about memory
It can slow down the system because with every call the system searches true the system for a match
The more shortcodes the longer it takes !!!


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Escorthosis]

For editing larger config's you can do the following:
(I think Kwing... was refering to this as well)

In manager goto file\preferences\validation-tab
then uncheck 'validate configuration on edit' and check
'prompt for validation on save or send'

NOW VALIDATION IS OFF. SO BE SURE TO MANUALLY VALIDATE YOUR CONFIG BEFORE SENDING IT (POSSIBLE WITH FAULTS) TO THE IPOFFICE.

But editing will be much faster.
So disable validation, edit the most of it, enable validation do the last few edits.
Check the warning screen and send.

 

[VoiceonData]

Why no just export the short codes to a csv file,

File - Import/Export and tick short codes


then program your speed dials in via the csv file.

You can then import into all 5 sites meaning you only have to program them once.

Just be careful if you have any unique short codes for things like voicemail access on each site

 

[kwing112000]

Voiceondata,
I think what he was refering to was once all the codes are in each site the manager app is so slow because it checks everytime you open it and every time you make a change it validates.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[VoiceonData]

Ill crawl back into my cave then

 

[Westi]

Don't worry we all have one of these customers with a mega sized config file. Mine has 850 incoming call routes in the system because they route by incoming area code to different groups. The configuration is 107 kB and with the 6.1 manager it takes about 2 minutes to open the configuration if it validates it. If you turn off validation then it takes about 15 seconds. But the validation is a good thing I'd say.
Good luck with it

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[kholladay]

Umm. Why wouldn't you use a .csv and import these 400+ short codes?

1000 18005551000 Dial 50
1001 18005551001 Dial 50 (or whatever line/ars)


Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Bas1234]

I recommend to use "Dial Direct" instead of Dial.
I presume he's also Dutch and this works best for me over here.

like so;

SC: 1234
F: Dial Direct
T: 02012345678
LG: LG id.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[kholladay]

But Dial Direct is for extension to extension calling :-(

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Bas1234]

I know kholladay, but that didn't work for me using ISDN2 the first time i tried it here. So i tried some other Dialins and Dial Direct came out to work just perfect is use it in various version for a couple of years now and no problems at all.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[kholladay]

But but but... but it's for extension to extension calling :-(

Using things that do work but are not supposed to makes me feel itchy.




Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Westi]

I think we got off the topic that was initially started which was that the config file is so big, so I think you can do it by making one shortcode (something like 5???) send that to the voicemail and do the dialing from there so setup the voicemail to interpret the last 3 digits and send that to different speed dials, you still have the same problem with size but only on the voicemail side of things and you have to do it in modules becasue you cna't get all these options into one or two menues in the voicemail. this would keep your shortcodes in the phone system to a small size but your voicemail pro would get gigantic.
what I was thinking is interpret the first digit then send them into modules that interpret the second digit and send that to the third digit modules that go to the numbers that you want to use.
It is probably more work this way thenjust having it in the config but you have a smaller size config.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[erik1980]

Ok, nice to hear that it isn't a problem to have that much shortcodes. Why doesn't the IP Office have a speeddial list... The phonebook is nice but not always useable. (analog phones without PM...)