Send Pre-recorded message outbound - Not predictive dialing

[twiSSt]

Hi all,

In our little call center we have one agent whose sole responsibility is to make outbound calls for membership renewal. This agent makes on average 150 calls per day and in many case she reaches voicemail. She then repeats the same message over and over.

My idea was to have the message recorded and when she does not reach a live person press a button and send the message to the recipient’s voicemail through some sort of unsupervised transfer. Of course recording the message is easy, but can the other part of my idea be implemented?

One user does warrant the cost of a predictive dialer. If is possible what types of concerns does anyone have? Will I be tying up resources and possibly busying out my PRI?

IPO 4.2.11 - VMPro

Thanks in advance

Twist

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Everything will be OK in the end.
If it's not OK, then it's not the end

 

[Notsetinstone]

have her transfer to a shortcode that points to a VM pro module that plays the greeting then has a disconnect action at the end. It will take longer for her to record the message than it will to set it up the shortcode and module.

http://www.nu-tel.com

 

[twiSSt]

Thanks - that does the job! This has to be the most active and helpful forum in all of TT.

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end