Routing Inbound Calls. ARS?

[joebrez]

Good Morning all.
I have posted before here before, and now since I can spell Definity I'm now the goto guy for these PBX's. I inherited another older G3 (V9). Here’s the scoop, I am fairly green to Avaya. I have this PBX that I am getting a PRI up and running. I have the Avaya Manuals and a couple existing PBXs to reference.
Here’s my dilemma, my predecessor used the “Incoming Call Handling” tab of the trunk to route to extensions (only 10 DID’s so this worked fine). However, I only see 18 slots and I now have 100 DIDs. We are using 3 digit extensions.
So our DID range is 1300-1399, and extensions are 300-399. What is the best way to route these calls. I have read that using ARS tables is the "Right" way, but none of the Avaya manuals I have tell you how to use them for inbound calls, only outbound.
The “Incoming Call Handling” is pretty intuitive. I’ve played with ARS going out, but not inbound.
Please help…

 

[DAVIDPAYNE]

ARS is for routing calls out of the PBX not in. What digit are the carrier sending you, and can you get them the adjust them to your needs? The best way is to have the last 3 digits of the DID match your extension range, and the carrier send you only the digits you need. That is not always possible, but you are more limited on the older version on the PBX.

 

[joebrez]

Thanks, Is it AAR that routes inbound calls then?

Currently, my Extension range is 300-399 which does match the last 3 of the extension which is 1300-1399.

I didn't think the PBX would just pick that up. Our outpulse on the trunk is 4 per AT&T

 

[joebrez]

I did a list trace on the trunk.

06:43:05 Calling party trunk-group 9 member 1 cid 0x1da
06:43:05 Calling Number & Name xxx-xxx-5538 NO-CPName
06:43:05 active trunk-group 9 member 1 cid 0x1da
06:43:05 dial 138
06:43:05 ring trunk-group 9 cid 0x1da
06:43:23 idle trunk-group 9 member 1 cid 0x1da

I am dialing xxx-xxx-1389. It looks like AT&T is sending me just the first 3 number of the last 4 instead of the last 3, which would match my extension range.

So, if I called AT&T they should be able to outpulse the last 3 instead of the first 3 and they would map automatically?

 

[DAVIDPAYNE]

They should be able to match up what you need. But ether way get them to confirm what you DID range is, and what digits they are sending.

 

[joebrez]

OK. The plot thickens for me.

I had AT&T adjust the outpulse digits to match my extension range. Now, if the number is listed and defined in the "ICH" the calls go through, if not they don't. Thre problem is I don't have enough slot in the ICH to cover all my extensions.

The number I am receiving from AT&T and the extension range match. Unless they are in the ICH, they go to the Attendant.

I am confused.

 

[DAVIDPAYNE]

What are you putting in the ICH? becasue it still sounds like they are not send the correct digits.

example, if you have a DID 987-654-3210, and the carrier is send the digits 3210, then you should have a matching extension of 3210. if you are using 3 digit the carrier would need to send you 210, and your extension be 210.

 

[joebrez]

Thats exact what's going on.

Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
tie 3 390 all 222 222
tie 3 391 all 222 222
tie 3 392 all 222 222
tie 3 393 all 222 222
tie 3 394 all 222 222
tie 3 328 all 82781211
tie 3 327 all 82781214
tie 3 329 all 713001359
tie 3 330 all 712991359
tie 3 331 all 82781222
tie 3 396 all 222 222
tie 3 397 all 222 222
tie 3 398 all 222 222
tie 3 395 all 222 222
tie 3 332 all 82781201
tie 3 333 all 82781202
tie 3 334 all 82781299


Any call in that ICH works fine. Any other call that comes in goes straight to the Attn.

My DID range is 300-399.

 

[joebrez]

If I add a station to that list, it seems to work fine. When I do a list trace on the trunk, it shows the digits I am expecting. AT&T confirmed the change.

 

[98Converter]

Why not just add a wild card...?

Basically don't put anything in the Called Number column.


Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
tie 3 all 222 222

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[joebrez]

98",

I use 10 numbers for Remote Access, not all 100. What would the Wildcard be for only 390-399 to route 222?

 

[98Converter]

Tag them using 39x...

(1) would be blank (and it looks like you will delete (1) digit if the service provider is sending you 4 digits) and the other would 39x.

Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
tie 3 1
tie 3 39x all 222 222
tie 3 328 all 82781211
tie 3 327 all 82781214
tie 3 329 all 713001359
tie 3 330 all 712991359
tie 3 331 all 82781222
tie 3 332 all 82781201
tie 3 333 all 82781202
tie 3 334 all 82781299

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[joebrez]

Cool, I did 39 and it worked.

What was the "1" section for? I have extensions 300-320. List trace shows it correctly fromAT&T. My DID range is 1300-1399, I see 300-399 coming in. I can't figure out why 300-320 go directly to the Attn.

 

[98Converter]

The (1) was if the service provider was sending you (4) digits and you had to delete a digit. This would delete the first digit, and send 3xx into the PBX to connect to the extensions.

Are 300-320 stations? Or are they VDNs or something else?

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[joebrez]

Ahh, OK.

Yes, 300-320 are digital stations (TN754 4-wire) with 7406+ phones. Interesting enough, it's working this morning. I honestly didn't do anything other then apply the wildcard to the Remote Access numbers. AT&T MUST have changes something!!!

I'll keep up the status if something changes!!!

Thanks Guys for all your help. I really appreaciate it.

I am having a Baptism by Fire with these Old Definity's. It definately trys the patience