How to obtain concurrent inbound & outbound maximum

[tthunder]

Good Day,
Could someone please advise how to find the maximum concurrent calls for inbound & outbound on our trunks? I am on an Avaya Aura 10 system.

Thank you in advance for your help.

 

[YPC]

I can use a programming way to get CM10 usage of all trunks and then summarize it to get the total number. But I can't specify how many are inbound and how many are outbound. I have a blog to describe my tool to get information from CM10 directly, you can check the statustrunk api. This api is further enhanced to provide usedTrunk and idleTrunk figures, so you can use the figures directly.

bcmsSVR/BCMS Real Time and Historical Report Data

Introduction The bcmsSVR is similar to clintSVR, it is a gateway program for the access of real-time BCMS, historical BCMS and other reports from Avaya CM. It also provides API interfaces for the d…

blog.upinget.com

 

[dialtonebone]

As a starting point, if you have physical trunks (PRI/digital OR analog) you can count up all the members. If this is a SIP trunk you should verify how many channels the carrier allows then see if your CM matches.

You have other stuff to consider though such as tdm and DSP capacity along with where the endpoints live and so on.