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Report on all agents with skills and skill levels

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pbcharlie

pbcharlie

Technical User
Jan 16, 2002
55
Hi there, how can I pull a report or export of all agents in an agent group with their skills and relative skill levels?
Thanks in advance
Charlie
 
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If you have ASA you can export all the agent information then open the file in Excel and sort it however you like.



 
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Sorry Ronster, What Is ASA.
Thanks in advance
Charlie
 
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Do you have DSA (Definity Site Administration)? ASA is just the latest version of it. You can manage your switch with this tool. You can also view or export the data you're requesting.
 
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Charlie,

Have a look at this thread to find out more about ASA:

thread690-475273

Good luck!
 
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"list agent" should give you what you're looking for. -CL
 
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