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PMS Integration

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vpmol

Vendor
Mar 11, 2008
245
US
Does anyone know if the IP Office can have PMS and or Hospitality integration? Client who is using Hilton OnQ and wants to know if they can integrate it. Thanks
 
This will be your best place to look

ACSS - SME
General Geek



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Not sure what the capabilities of OnQ are.
Also depends what sort of integration you want.

NMS Adaptive can interface the IPO to a lot of things for outdialing and sceen popping

UK Based IP Office Discussion

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What exactly do they want?
PMS is not rely what you mean I think :)

BAZINGA!

I'm not insane, my mother had me tested!

 
Doing a bit of research I think I figured out that I would need a Call Accounting system like Profit Watch that would integrate to the IP Office thru a CDR port and the information that they obtain from the IP Office, would push off to any PMS system with a HOBIC integration.

Does this sound correct?
 
What do you mean with PMS?

BAZINGA!

I'm not insane, my mother had me tested!

 
The Property Management System---Hilton uses one called OnQ
 
Customer explains that the PMS or Hospitality Package would integrate into the PBX with some of the following ways:

1) Cost Accounting (which I mentioned above)
2) Wake up calls
3) Name population into the room extension #'s, when different parties check in and out
4) Turning ON/OFF room to allow and disallow calls
5) Give cleaning people ability to log from a phone if a room is clean or not

I guess this is what I need to know if the IP Office can do, if it can integrate a hospitality system.
 
It can integrate with several, however the pople selling that software must know what systems they have tested integration with and what systems they supoort integrating with. Otherwise how can they integrate with a system and know the correct connection method and commands etc? Ask them :)

 
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