New IP Office 406 can't make or recieve calls 1

[amphonetek]

Hello everyone,
Setting up a new ip office, serial dongle in place, trunk module in position B (tried A first). Try making a call, the green led for that line flickers and the phone drops off. Almost sounds like the system is in DEMO mode, I think the dongle might be bad. Any thoughts

Thanks in advance!

 

[TomMills]

dongle wouldnt make any difference unless it was a 500.
which as you said serial i guess its not

what do your shortcodes look like?

whats the status of the trunk light if the system is idle?

what type of lines/card are you using?

 

[amphonetek]

Thanks for the quick response!

The trunk light is a steady green when idle.
Using a IP 400 ATMU 700359938
Short codes are default

 

[mattKnight]

What software version?

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[TomMills]

so analogue lines.

what displays on the handset when the call drops

what type of unit is it?

 

[intrigrant]

Do you know how to program a IP Office?

 

[TomMills]

were you asking me or amphonetek?

 

[tlpeter]

I think he means the topic starter

Use monitor to see what happens
If you do not know what it is or how it works then call your BP

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

ha ha just checking

 

[intrigrant]

Guess who... Anyone with a little bit of experience or just taken a course would know that a dongle has nothing to do with trunks incoming or outgoing traffic.
Putting a trunk card in slot A or B does not matter.
I reccomend the following:
Remove all trunk cards from IPO, factory default the box, upgrade to the latest possible version ( I recommend 4.1.9 ), factory default again, power down, insert trunk cards, connect expansion modules and power up.
Bring the expansion cards to the same software level as the main box.
Adjust basic settings ( Locale, system name, LAN , trunk type and synchronisation ) reboot for these settings and try again.

 

[amphonetek]

OK Yes this is my first ip office.
I dial 9 plus a number, the led flickers and the display goes back to Extn203

IP Office V2 DS MUL - BASE 700359946

Tried a new ATMU in slot A same thing

Here is the log of a test call

1964253mS CMExtnRx: v=203, p1=1
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
1964253mS CMTARGET: LOOKUP CALL ROUTE:5 type=100 called_party= sub= calling=203 in=0 complete=0
1964253mS CMTARGET: ADD TARGET:5 number= type=100 depth=1 nobar=1 setorig=1
1964253mS CMTARGET: LOOKUP CALL ROUTE:5 returned 0
1964254mS CD: CALL: 0.1009.0 State=0 Cut=0 Music=0.0 Aend="Extn203(203)" (1.3) Bend="" [] (0.0) CalledNum= () CallingNum=203 () Internal=1 Time=1 AState=7

1964254mS CMExtnTx: v=203, p1=1
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=1 chan=3
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 25/03/08 18:53
1964254mS CMExtnTx: v=203, p1=1
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=1 chan=3
Timed: 25/03/08 18:53
1964255mS CD: CALL: 0.1009.0 State=0 Cut=0 Music=0.0 Aend="Extn203(203)" (1.3) Bend="" [] (0.0) CalledNum= () CallingNum=203 () Internal=1 Time=2 AState=9

1964255mS CMMap: a=1.3 b=0.0 D1
1964262mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
1964263mS CMExtnTx: v=203, p1=1
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=1 chan=3
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 25/03/08 18:53
1964263mS CMMap: a=1.3 b=0.0 D0
1964263mS CMTARGET: LOOKUP CALL ROUTE:5 type=100 called_party=9 sub= calling=203 in=0 complete=0
1964263mS CMTARGET: ADD TARGET:5 number=9 type=100 depth=1 nobar=1 setorig=1
1964264mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:5 returned 0
1964448mS RES: Tue 25/3/2008 18:53:38 FreeMem=4359708(31) CMMsg=3 (4) Buff=100 654 500 1175 Links=6413
1964623mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
1964623mS CMTARGET: LOOKUP CALL ROUTE:5 type=100 called_party=97 sub= calling=203 in=0 complete=0
1964623mS CMTARGET: ADD TARGET:5 number=97 type=100 depth=1 nobar=1 setorig=1
1964624mS CMTARGET: SYS SC:5 97 2 7 sc=type=Dial64K code=9N, num=N
1964624mS CMTARGET: LCR NOT MATCHED:5 (cpn=7)
1964624mS CMTARGET: DIAL LINE:5 GROUP=0 SUCCESS=1
1964624mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:5 returned 1
1964625mS CD: CALL: 0.1009.0 State=0 Cut=1 Music=0.0 Aend="Extn203(203)" (1.3) Bend="Line 2" [Line 2] (0.0) CalledNum=7 () CallingNum=203 () Internal=0 Time=371 AState=7

1964625mS CMExtnTx: v=203, p1=1
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=1 chan=3
Display [7]
Timed: 25/03/08 18:53
1964625mS CD: CALL: 0.1009.0 State=0 Cut=1 Music=0.0 Aend="Extn203(203)" (1.3) Bend="Line 2" [Line 2] (0.0) CalledNum=7 () CallingNum=203 () Internal=0 Time=372 AState=8

1964626mS PRN: AtmIO2: Block Forward ON
1964626mS PRN: AtmIO2: Trunk Seize
1964638mS PRN: AtmIO2: CLI Detection OFF Equaliser OFF
1964842mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
1964842mS PRN: CMCall:rocessToB - Absorbed CMInformation
1965045mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
1965045mS PRN: CMCall:rocessToB - Absorbed CMInformation
1965233mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
1965233mS PRN: CMCall:rocessToB - Absorbed CMInformation
1965442mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[6] Type=Default (100) Reason=CMDRdirect
1965442mS PRN: CMCall:rocessToB - Absorbed CMInformation
1965662mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
1965662mS PRN: CMCall:rocessToB - Absorbed CMInformation
1965861mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
1965861mS PRN: CMCall:rocessToB - Absorbed CMInformation
1969842mS PRN: AtmIO2: Trunk Release
1969842mS PRN: AtmIO2: Block Forward OFF
1969842mS PRN: AtmIO2: CLI Detection ON Equaliser OFF
1969847mS CD: CALL: 0.1009.0 State=3 Cut=1 Music=0.0 Aend="Extn203(203)" (1.3) Bend="Line 2" [Line 2] (0.0) CalledNum=7774647 () CallingNum=203 () Internal=0 Time=5594 AState=8

1969847mS PRN: CALL: 0.1009.0 Deleted leaving 0 CMCall objects
1969848mS CMLOGGING: CALL:2008/03/2518:53,00:00:00,000,203,O,7774647,97774647,Extn203,,,1,,""
1969848mS CD: CALL: 0.1009.0 State=0 Cut=0 Music=0.1 Aend="Extn203(203)" (1.3) Bend="Line 2" [Line 2] (0.0) CalledNum=7774647 () CallingNum=203 () Internal=0 Time=5595 AState=0

1969848mS CMExtnTx: v=203, p1=1
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=1 chan=3
UUI type=Local [....] [0x03 0x00 0x00 0x0e ]
Timed: 25/03/08 18:53
1969848mS CD: CALL: 0.1009.0 Deleted

 

[intrigrant]

I did not mean to offend you, we all have started once as a newbie didn't we, my apologies.
I think this is the answer to your question:

1964624mS CMTARGET: SYS SC:5 97 2 7 sc=type=Dial64K code=9N, num=N

There you have your problem, you do not use the common "Dial" action in the shortcode but you use "Dial64k" which is meant only for data calls and not for voice calls.

 

[mattKnight]

intrigrant

Good spot.... * for you

Take Care

Matt
If at first you don't succeed, skydiving is not for you.