Need help on Call Pilot call log and non-bus hours

[NiceRing]

My customer wants to have only calls that came to his extension in his call log and no others. The options I see are; log all, no autologging, no one answered and unanswered by me. None of these fit the bill. I have no lines ringing on his phone and it is not an option as he wants no unnecessary noise in his office. (whatever!!) any suggestions?

Also,I am really bad at math and have always has trouble with this one (please laugh only to yourselves about this). For the Sat & Sun non-bus hours for a non-bus greeting on a Call Pilot or Flash; what hours do I put in when all hours are weekend hours are non-bus.??

any help is much appreciated.

808PhoneGal

 

[exsmogger]

As far as the call log goes, the customer doesn't have that option. What you see is all the options the Norstar offers.

For non-business hours I used to put 0001 to 2359 (12:01 AM to 11:59 PM)

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[allworxguy]

If the phone's not ringing there's nothing to log.

Non business no math required: set your friday close time and the the rest to 12:00am.

Marv

http://www.telemarv.ca

 

[NiceRing]

thanks guys. seems like the "answered by me" option would have been the most useful. sometimes Nortel really misses the boat. even if i turn the ringing on for the lines, it doesn't really change anything? as of now, all the calls ARE logging even though his lines don't ring in.

808PhoneGal

 

[exsmogger]

Right. If you set to log all calls, ringing assignments don't matter.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[atdjr123]

As far as you non bus hours go you can set morning,afternoon and evening to play between 12am and 7am. Your non bus to play 7am to 12am on Sat. and Sun. Regular hours during the week.
This always works for me.

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[NiceRing]

Wow. Sure a lot of different answers on the non-bus hours.

808PhoneGal

 

[atdjr123]

Hey at least you get to know different ways of implementing...You can never have enough GOOD info... Let us know how it works out for you....

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow