Mailbox setup with IP 500 V2

[hsfdchief200]

We have a tech scheduled to come out in a couple days to set up the voicemail system on our IP 500 V2 with 1408/1416 phones. I'm trying to get everything planned out ahead of his arrival to minimize confusion.

This is a non-emergency, business line in a fire station. We have 9 extensions.

Obviously, when the phone is not answered, we'd like the voicemail to answer. This should be a "general" voicemail that anyone in the dept. can dial into from any extension to check messages when we return from the station.

However, there are 2 extensions that we'd like to have voicemail for those specific extensions (chief and secretary), meaning that if a firefighter answers a call for the chief, he can transfer it to that extension to be answer by voicemail if it isn't answered. The issue that I have a question about it this: all of the other 7 extensions are placed throughout the living areas of the fire station. These other 7 extensions do not need voicemail. Can it be set up in the programming where a call transferred to one of these no-voicemail extensions is automatically transferred back to the originating extension if no one answers after a set number of rings (4 or 5)? I just didn't know if this setting could be programmed to do this while keeping 2 extensions with voicemail pickup.

 

[DavidCT]

This request is IP Office 101. Based on this and your other posts, you've clearly hired someone who does not have the proper training.

We are here to help each other out, and I think it's great that you want to know what the system is capable of. But when we start to advise you in a consulting role due to the shortcomings of the person who sold you the goods, the value of working with a competent and training business partner drops.

I recommend you engage a trained and certified business partner. The IP office is a very powerful system and if the guy you're working with doesn't even know the basics of caller ID, voicemail, and paging, you're going to be shortchanged on leveraging other core features of the system.

 

[hairlessupportmonkey]

Agree with David, this stuff your "tech" who is visiting should know in his sleep.....

ACSS - SME
General Geek

 

[hsfdchief200]

The tech hasn't yet for voicemail setup..... It was never set up when the system was installed because we had always used AT&T voicemail service. The chief at the time continued its use, but now we are wanting to drop the AT&T service and enable the Avaya voicemail. The tech is scheduled to come out in a couple days to set everything up. All I was trying to do is plan ahead to map everything out how we want it set up. That's why I was asking - just to see if it can even be configured the way I described or if we have to choose a different way to set it up.

 

[hsfdchief200]

should have been "The tech hasn't come yet for voicemail setup