Ok so this is my first IP500 install and likewise my first 4.0.x install as well after years working with IP400 hardware.
IP500 with or without and station cards boots through the regular LED sequence but instead of going solid green it goes to blinking red.
I first tried without smart card since we had not yet received it and of course it would not but as evidenced in my DTE port monitor saying "No SmartCard installed" or something like that. After installing the smart card system appears to boot and no noticeable error conditions showed in the DTE monitor, yet still blinking red.
SmartCard received. Serial matches the license file for all the licenses this system is getting (which is a bright lot I'll tell ya).
I have done multiple power cycles and resets via the reset button on the back of the IP500. I did the 5-10 and 10-30 second resets but was not quite sure if doing the 30-40 (erase core software) was the best thing to do.
When in Manager it detects the system and I can even pull the current (albeit non-functioning) config from the unit but when going into the Upgrade tool, it detects the unit but is grayed out with no available versions listed. I have the proper bin files in their proper directly.(brand new manager 4.0 install)
my gut is telling me that they sent the right card from a serial number stand point but failed to properly enable the smartchip on it.
any ideas here?
IP500 with or without and station cards boots through the regular LED sequence but instead of going solid green it goes to blinking red.
I first tried without smart card since we had not yet received it and of course it would not but as evidenced in my DTE port monitor saying "No SmartCard installed" or something like that. After installing the smart card system appears to boot and no noticeable error conditions showed in the DTE monitor, yet still blinking red.
SmartCard received. Serial matches the license file for all the licenses this system is getting (which is a bright lot I'll tell ya).
I have done multiple power cycles and resets via the reset button on the back of the IP500. I did the 5-10 and 10-30 second resets but was not quite sure if doing the 30-40 (erase core software) was the best thing to do.
When in Manager it detects the system and I can even pull the current (albeit non-functioning) config from the unit but when going into the Upgrade tool, it detects the unit but is grayed out with no available versions listed. I have the proper bin files in their proper directly.(brand new manager 4.0 install)
my gut is telling me that they sent the right card from a serial number stand point but failed to properly enable the smartchip on it.
any ideas here?