IP phones regularly display enter extn 4

[Tinos]

Hello

I have IP phones connected to a server edition.
The phones work fine but now and then some phones will display extn =, # to register.
We then register them afresh. This is occurring too frequently.
Why is this and how can it be resolved?

 

[janni78]

The extn =, # to register would suggest that it's not hot-desking that's the issue but the IP-phones logout(unregister) from the IP Office.

Do you have password set on the base extensions?
Having password on the base extension seem to cause some issues from time to time with the phones not be able to login correctly.

"Trying is the first step to failure..." - Homer

 

[teletechman]

run monitor and capture what is happening so that we can stop guessing, post the trace and we will see what is happening.
Mike

 

[Tinos]

Hi all.

I am still faced with the above challenge. What must I capture in monitor?
Attached are some monitor screen shots.

 

[Tinos]

More traces

 

[teletechman]

First do you have extensions that match the users? Second do you have a trace that you can load not just a screen cap, run it in default and enable the H323 traces? Third could you download the config that we might see it for ourselves?
Mike

 

[Tinos]

For now the config. Traces to follow soon.

 

[fazilalivs]

Dear.

I have faced same issue. May be it happened due to recent change in extension number.

What i have done is

1. Deleted extension from the system.
2. Cleared the phones
3. recreated extension in the system
4. Programmed the phones.


Now it fine.

Try it! May be it helps!

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[Tinos]

I hear you but the number of extensions that I have are over 600 and at different sites.

 

[Okkie26]

I had the same issue on a customers site.

Finally updated the switches. That solved the issue.