IP Office/VMPro 2008R2? 8

[drewdown]

Running 4.2(4) IP Office and VMPro, is that supported on 2008R2 64bit?

Trying to migrate it off a physical machine and onto a VM.

TIA!

 

[tlpeter]

It is from the 4.2 Matrix tlpeter.

But the tech bulletin tells me otherwise.
And then i believe the tech bulletin.
I think you are thinking about server2008 (not R2)

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[drewdown]

Ok...one last question, If I am using a USB dongle will it work ok with IPoffice/VMPro running on a VM? I know workstation and server support USB but not sure about ESX.

 

[tlpeter]

I have no idea but i would ditch the usb dongle anyway.
Go for a serial one (406 or 412)
This will save you a lot of trouble.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[drewdown]

How would I got about getting a serial one? And can I transfer my license from the dongle? Sorry that whole thing is foreign to me as it was here before I got here. I just moved it to wherever VMPro was installed at the time.

 

[kwing112000]

you will need to order a new key from your BP and then have them move the keys over to it. we do them all the time.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

You can transfer the licences with the iad of a BP, as for the dongle I'm not sure Avaya sell them anymore but ringing around a few dealers even Ebay will get results I'm sure. Plus if you want to go to R6 only the serial dongles are supported

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

aid*

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[drewdown]

Thanks guys. I will see what I can find out.

 

[drewdown]

Ok. Updated IP Office and VMPro on the current server, everything went smooth but now my auto-attend isn't answering calls.

Incoming call routes that go to auto-attend have a destination of *811. But that doesn't appear to be working anymore.

I don't see a *811 short code either. But if it was that I dont remember what it was set to.

Any ideas?

 

[drewdown]

Ok. Got it working for now..

Had to change my destination for my main incoming call route to VM:<menu name>. But now it answers immediately, doesn't even ring once before the auto attend comes on. Is there a delay I can set somewhere to allow it to ring at least once?

I dont remember having to do that before.

 

[Bas1234]

Try using a ShortCode.

8888/VM collect/VM:<menu name>

Then point the ICR to that SC.

If that won't work, use the SC as a FWD unconditional on a virtual user.
Put that user in a HG. And point the ICR to that HG.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Westi]

5.0.27
check if your wave files are still there, a colleague did an upgrade last night and it wiped out all greetings

Does everybody get pink here?

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[drewdown]

Its working now using VM:MainAttend but no rings, just straight to auto attend. .wav files are there because I get the mainattend when I call the main number.

Everything is working except the MainAttend menu picks up before you even hear a ring on the callers end.

Whereas before on 4.2 it would at least ring once.

 

[amriddle01]

Don't complain, I think that's better, the system answers nice and quick. Others on here have asked how to stop it ringing once before the Attendant answers, looks like Avaya listened to them

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hairlessupportmonkey]

westi wants pink andy - sort him out.

 

[drewdown]

Bas..SC doesn't work, I tried using VM Collect and VM Node and both just prompt you to enter your mailbox number.

IE:

8888/VM collect/VM:MainAttend >> goes to "Please enter your voicemail number..."

8888/VM Node/VM:<menu name> >> Does the same thing.

Helping Westi and Bas out with pink.

 

[Westi]

I see everything in pink, I should give Elton John his glasses back

Thanks Drewdown

Did you try with and without quotation marks in the shortcode

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[tlpeter]

I like pink too

I had to say this because my little daughter told me to (she likes pink)

The AA is there straight away without a ring.
You could record a ring and put that in front of the wav file.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[drewdown]

Westi,

The SC that Bas suggested doesn't play the MainAttend it just prompts you to enter a mailbox number. Either way I added quotation marks and it did not make a difference.

 

[amriddle01]

Bas quoted it wrong, should be:

8888
VM collect
"menuname"

not

8888
VM collect
VM:<menu name>

or

8888

VM collect
"VM:<menu name>"

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers