IP Office System Status (v 6.18) opens to black screen 1

[jsmartin]

I've done a keyword search with no luck. After upgrading from IP Office Manager suite 6.14 to 6.18 System Status will no longer open properly. When I attempt to open the app it fails to prompt for the IP address and opens a blank, black screen after the splash screen. I've uninstalled and installed fresh but still no luck. I can browse to the System Status folder and open the index in my browser and that works. It just won't open normally.

Any help would be appreciated!

Joe

 

[kwing112000]

I think someone said to try adjust the resolution on your display. it may help. if not you may have to reinstall Java

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[jsmartin]

OK, so I repaired the Manager Suite installation, then uninstalled and reinstalled it (still nothing.) I then updated Java, nothing. So I uninstalled and reinstalled Java, nothing. Ran another repair on the suite, nothing. Found nothing wrong with the video drivers. I am running a two monitor setup and the System Status window was located on the secondary window. While talking with tech support I drug the System Status window to the primary screen and it came up. It appears that any time the window opens on the secondary screen it comes up as a black screen. I can drag it all over the secondary screen and it stays black. As soon as I drag half or more of it onto the primary screen it comes up as it should. So, while not a fix per-se, it is now workable.

 

[amriddle01]

Or stop being greedy and use one screen

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[jsmartin]

Yeah, you're right. I shouldn't be so greedy I guess. Look at all the frustration it cost me! :-(