IP Office Salesforce Plug in 2

[holdmusic34]

IP 500V2 9.0.0.0 build 829
One X Version: 9.0.0.0 build 523
Salesforce CTI adapter version 3.0

Referencing:

http://marketingtools.avaya.com/kno.../index.htm?integrating_salesforce_adapter.htm

Fault: Pop up dialler does not activate on start up. Numbers in accounts show 'click to call disabled'
Trying with IE11, Firefox, Google Chrome etc.


All the steps between here have been completed EXACTLY as instructed:
i.e. call centre set up. Outlook plug in
Avaya IP Office Plug-in for Salesforce.com
Avaya IP Office Plug-in for Salesforce.com system requirements
Installing Avaya IP Office Plug-in for Salesforce.com
Starting Avaya IP Office Plug-in for Salesforce.com
Integrating Avaya IP Office Plug-in for Salesforce.com
Secure communications
Managing Call Center Users
Screen Pop functionality
Screen Pop settings
Screen Pop

Here's where it falls over:
Logging into one-X Portal for IP Office
You can log into the one-X Portal for IP Office using Avaya IP Office Plug-in for Salesforce.com.
Prerequisites:
• User account

http://www.salesforce.com.

DONE
• Ensure that Avaya IP Office CTI Adapter for Salesforce is running on the desktop. DONE (AS ADMINISTRATOR)
To log in to one-X Portal for IP Office using Avaya IP Office Plug-in for Salesforce.com:
1. Log in to

http://login.salesforce.com.

The system initializes the SoftPhone and the system displays the login screen for one-X Portal for IP Office. (NO IT DOESN'T)
2. Type your one-X Portal for IP Office username in the Username field.
3. Type your one-X Portal for IP Office password in the Password field.
4. Click Log In. The system displays the SoftPhone in an idle state.

A clue for me is that the outlook plug in doesn't show click to call on numbers in emails.

Tried running Salesforce with One X Call Assistant running and without.
I'm suspecting the plug in.

Has anybody got any ideas?

 

[holdmusic34]

Minor update: Got the Outlook Plug In working and configured.

 

[Allenmendoza]

Hi holdmusic34,

if your One X portal is on APPLICATION SERVER LINUX 9.0.3 (with One X, VMPRO, Contact Recording), you need to to patch your Application server with CP, below is the link.

this resolved my issue

https://support.avaya.com/downloads...71513353290_5&productId=P0160&releaseId=9.0.x

 

[Bas1234]

This might help;

https://support.avaya.com/ext/index?page=content&id=SOLN252122&group=UG_ENTITLED_CUSTOMER

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[holdmusic34]

Thanks Allemendoza- It's a UC110/UCM not App server but I'll try anyway.

Thanks Bas It's already configured but this valuable information is worth a star as well.

 

[Allenmendoza]

holdmusic34
another thing make sure that you already installed
• Salesforce.com CTI toolkit R4.x. (

https://developer.salesforce.com/page/CTI_Toolkit

)
• Microsoft .NET 4.0 framework.

 

[holdmusic34]

Doesn't the root toolkit just give you access to the demo plug in? Either way, i installed and no joy.

***Also Plug in (and Salesforce Softphone) is not compatible with IE11. Uninstalled. Installed IE8. ***
'This could be it. Oh! No dice, Grandma.' (Ronald Fisher) Donnie Darko

Logged a fault with Salesforce. Their helped involved logging in to my PC and checking i had received their pdf of the manual by email. Cheers.

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