Ip office 9.1 embedded voicemail cannot record voice mail greetings 2

[pccsipoffice]

Ip office 9.1 embedded voicemail cannot record voice mail greetings
Essential.
9508 phones
When trying to record a mailbox greeting after the "record after tone" Beep......
The screen goes to idle. Hangs up the intercom.
Happens with all phones. No clue here. Any ideas on how to fix? Tried *17 same issue.

http://WWW.MC-COMMUNICATIONS.NET

 

[teletechman]

9.1.? what is the exact release?
Mike

 

[pccsipoffice]

9.1.5.0 build 45

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[budbyrd]

9.1.5 wasn't a very good build. I would upgrade to 9.1.12 But that said. Have you tried a reboot?


Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[pccsipoffice]

I just did. No luck.

http://WWW.MC-COMMUNICATIONS.NET

 

[pccsipoffice]

Looks like I have the bins to do the upgrade I might as well try it.
Any other options come to mind?

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[budbyrd]

Make sure you SD card isn't full or near full. They get really squirrely if some one gets over 254 messages as well. Unless your Manager is 9.1.12 you may not want to upgrade just the bins. You can get the full version at ipofficeinfo.com if you don't have access to the Avaya support site.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[pccsipoffice]

Way ahead of your on the ip office info
10. On the Manger I'm in good shape.

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[budbyrd]

Then I would also check SSA and make sure nobody has 254 messages.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[pccsipoffice]

58 % on the sd so we are good there.
Trace has some red lines indicating something about bchan.
I cant get the upgrade in manager to tic off the 9.1.12 bins it is finding....

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[pccsipoffice]

If this is data corruption on the system is an upgrade the way to fix it? Should I just upload a previous save and try that. If there is corruption on the SD the configuration change probably won't fix it as voice mail files are not part of a backup.

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[Ekster]

Word of warning!

Don't just use the Bin files, you need the SD card folder to upload the correct files to the SD card for the embedded voicemail as this is where your problems lie. Install the correct version of Manager 9.1.12 (with embedded files selected) and use that to upgrade.

“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet

 

[Telecomboy]

I would recreate the sd card with the .12 Manager. Since it's embedded voicemail the sd card could be having issues.

 

[sizbut]

58 % on the sd so we are good there." - Not necessarily. The space usable by embedded voicemail is restricted, regardless of the card capacity.

Stuck in a never ending cycle of file copying.

 

[pccsipoffice]

I shut down the card pulled it out of the slot. Reinserted it and now we seem to be running normally again.
I will take eksters advice. The system ran normally for the first two years. Makes me wonder if I need to consider a new
SD card as well.

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