Intuity LX - DID welcome to audix

[jeepguy267]

Have recently installed an intuity LX on a prologix. My hunt group number is a DID. When calling the DID I am being sent to my covering extension for zero out of mailboxes. I am trying to get "welcome to audix" menu for checking messages from external.

 

[avayaman]

Not quite sure what your problem may be, but if you send me an email using the link below, i can send you a word file with an example form a working system.

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[mike144]

in the LX "ch auto rout"

put the DID under Incomming number, under Business Schedule put login

 

[jeepguy267]

I did not have this field entered and have since added it, however still having the same results.

This is a Mode-code install working properly otherwise.

 

[jeepguy267]

when monitoring the ports this call comes in with:
#01#99##

the #01 says its an outside call. The #99 I don't know about.

 

[mike144]

have you looked in Ch sys mode, to see if anything was changed or is the #99 a feature code. I have had issues with mode code when i use FAC in my dial plan like #1 and #11. if i were to use the code #1 system will wait 3 sec to complete that feature. this will confuse VM.

 

[avayaman]

You didn't say it was mode code. Have you put the vm access code in the system parameters mode code form?

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[jeepguy267]

Sys parameters mode code has entry for vm hunt group. THis is entered and is correct.

 

[mike144]

have you tried to give the dial in did an extension x port and cover to VM, in ch auto rout, use the extension number as login.

 

[politech]

I have this same problem. Did you find a solution?