How many hours to estimate for an IP Office install

[paul3461000]

Just wondering what people generally estimate for installation.

Here's the scenario.

IP Office 406v2
4 - DS 5410 Phones
4 - Analog Trunk Lines
VoiceMail Pro
Setup AutoAttendant
Integrate with Paging System

Thanks for your input.

 

[portmercphone]

It's the auto attendant that's the challange. An install with just 4 users would take a day.
make sure your vendor knows Voicemail Pro very well before hiring.

 

[Quadnet]

I would say a basic install should take you about 4hrs without the auto attendandant.. if you know what u r doing.

Includes installation into the rack, upgrading the firmware, entering user config and installing all phones on the desks and testing.

So add the other bits dependant upon their requirements and extra time for things not working as they should, Crib sheets and user training and the like..

 

[bobbdeep]

is that Voice Mail PRO??

 

[Quadnet]

yes auto attendant comes with VM pro

 

[paul3461000]

VM Pro and a fairly complex autoattendant. It is for a mall office management team and they want to be able to list store hours, store phone numbers, transfer calls to stores, list movies playing at the cinema, have VM page maintence, etc...

 

[bwilch]

With only 4 analog lines, and all those things you're talking about, it sounds like they're going to busy out the system fairly easily.

If you're looking at that complex of a voicemail pro programming, you're going to want to really rethink your hours. If it's that complex, or even worse (with the etc...) that can take some time. Not to mention, as always, when you program it like the customer wants, they always change their mind once they hear it in action and have you make live changes on the first day of service.

 

[jamie77]

Anybody know how long a piece of string is?!?!?!?!?!?

 

[intrigrant]

The basic IPO can be done within four hours including enough coffee, for the IVM i would ask a very detailed scenario of the customers callflow and then estimate the hours needed. Any changes in the VM call flow will only be done AFTER completion of the full system and based on a hourly cost.

 

[Quadnet]

Intigrant.. you said it right!

Customers will always change their minds.

Take the time to write down and sign off their spec before starting. Within the doc stating any further changes will be done after completion and charged for seperately.. that will make them think twice about wasting time.

 

[telecomgear]

Any changes in the VM call flow will only be done AFTER completion of the full system and based on a hourly cost."
This sounds correct...however, at the moment of truth, you will not charge the customer for changes or tweeks to the system because the customer wont understand this, he will think its part of the install, you still, at this time, have no sign off on the install, and you wont have the balls to ask for extra money. Basically charge 1 hour for every device on the system including rack, modules, phones, and expect to spend at least half the day following install on tweeks, problems, and training.

To Us and Those Like Us, Damn Few Left

 

[mtechsteve]

2 Days -

Day 1 - Install system, insall VMPro design auto attend' (WITH THE CUSTOMER PRESENT!!!)

Day 2 - Impliment auto attend and train customers on using system

My company then gives you 6 weeks "free programming" and tweaking of your system (assuming your not taking the p***)


(This assumes all cabling is present)

Ta

Steve

 

[yeehaababy]

where is mtech steve from???

 

[telecomgear]

Anybody know how long a piece of string is?!?!?!?!?!?


Couldnt of said it better jamie77

To Us and Those Like Us, Damn Few Left

 

[aarenot]

Spend two or three hours with the customer prior to the install to hammer out the programming information, then you can have a clue how long all the specifics will take. You should know how the system is going to be programmed before you install the hardware, or at least before the day you cut it over.

You do not always get what you pay for, but you never get what you do not pay for.