Embedded AA, Day/Night, via button (Long)

[Greybeard191]

I've searched around the forums, tried various suggestions, and never found a solution that worked properly. I've been asked twice now to implement something that worked like this, and couldn't figure it out (exactly).

Scenario:

Customer (medical clinic) wants all calls (on 4 analog lines) answered by a day AA, with options to route calls to 4 different phones. Only one of these sets actually has VM, in fact it's the only user in the whole office with VM.

They want a night or "closed" AA with no routing options, and only an option to replay the /night/closed greeting.

They want a button on a phone (one of the 4) to switch between night/day AA. Nothing to key, just a single button to push.

None of these phones are in a hunt group.

I've implemented this twice by using time profiles, and showing the customer how to manage the profiles to close the office early, deal with stats etc.

All of the solutions I've seen seem to involve creating a phantom hunt group, with a phantom user, forwarded to a SC that points to the day AA, and then another phantom HG/user forwarded to another SC pointing to the night AA. The 1st phantom HG is put OOS (somehow) and the fallback goes to the 2nd (night) HG.

I've tried implementing this as best I'm able, and it didn't work.

I think I'm close but somehow missing the mark a bit.

This is what I've done on a previous install, which didn't seem to work ( I'm not actually attached to an IP Office at the moment, so can't retest until Monday, what is below is lifted from a saved config that didn't work as I wanted):

Create HG 201 (called Open)
Create HG 202 (called Closed)
Create user Phantom Open (allow to create h323 extension 8000)
Create user Phantom Closed (allow to create h323 extension 8001)
Create AAay
Create AA:Night
Create sc: *61 feature = Autoattendant, tel# = AA:day
Create sc: *62 feature = Autoattendant, tel# = AA:night

Settings:
HG201: vm=off, ring mode = sequential, overflow mode = group, single user added = phantom open, overflow time = off, Fallback has OOS fallback group set to HG Closed, Service mode is set to "in service"

HG202: vm=off, ring mode = sequential, overflow mode = group, single user added = phantom closed, overflow time = off, Fallback has OOS and nighservice fallback group set to None, Service mode is set to "in service"

User Phantom Open: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *61, forward HG and internal calls set to on

User Phantom Open: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *62, forward HG and internal calls set to on

Incoming call route destination for analog lines is set to HG 201 Open

Create a button on phone, action set to "clear Hunt Group out of service" (found under Advanced), action data set to HG 201 Open.

Effect: pressing the "button" meant that calls only seemed to hit the day AA. Dialing the SC's directly worked OK.

Am I missing something?

thanks for any help.

GB

 

[amriddle01]

The feature for the button you want is Advanced - Set - Set Huntgroup Out Of Service , not "Clear" as you have it

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Greybeard191]

I never found that particular setting (thanks), but in theory, toggling the "clear HG OOS" button should have had the effect of putting HG 201 in and out of service, shouldn't it? Or does the toggling only work on the buttons that invoke settings (set HG OOS), as opposed to clear?

Does the rest of this somewhat convoluted setup look OK?

GB

 

[amriddle01]

The rest looks OK, the problem will be that clear setting

(I'm assuming the second user was "Phantom closed" as you had both as open

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[kwing112000]

Amriddle is correct. use Set Hunt OOS or set hunt night buttons. then it will toggle the groups. You may have to put your user into the groups and uncheck the login for them to be able to use the button. I think only a member of a group can control it.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

Indeed, Kevin is correct, add the user but untick them, good catch

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Greybeard191]

OK... this is a step I definitely missed last time. Does the user with the "button" need to be in both groups or just one which is set OOS? I'd guess only the group which goes OOS?

amRiddle: And I did mean for the second user to be Phantom closed.

thanks guys.

GB

 

[Greybeard191]

one more quick question... does queuing need to be on for both hunt groups? It was on (by default) in the first setups I tried (which didn't work).

GB

 

[kwing112000]

the user only needs to be in the group that will be OOS and no Quing should be off.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[IPGuru]

there is no need for the user to be in the phantom group
just make sure the group is specified in the button programing.

I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[Greybeard191]

thanks guys... I'll report back next week on how this worked.

GB

 

[Greybeard191]

OK, as promised... a report.

It works.

Embedded VM, 4 analog lines, desired effect is a day and night AA, with easy switch between both with a single button.

What I did:

Create HG 201 (called Open)
Create HG 202 (called Closed)
Create user Phantom Open (allow to create h323 extension 8000)
Create user Phantom Closed (allow to create h323 extension 8001)
Create AAay
Create AA:Night
Create sc: *61 feature = Autoattendant, tel# = AA:day
Create sc: *62 feature = Autoattendant, tel# = AA:night

Settings:
HG201: vm=off, ring mode = sequential, overflow mode = group, two users added = phantom open, user to have button on phone (this user is "unchecked"), overflow time = off, queuing = off, Fallback has OOS fallback group set to HG Closed, Service mode is set to "in service"
HG202: vm=off, ring mode = sequential, overflow mode = group, single user added = phantom closed, overflow time = off, queuing=off, Fallback has OOS and nightservice fallback group set to None, Service mode is set to "in service"
User Phantom Open: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *61, forward HG and internal calls set to on
User Phantom Closed: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *62, forward HG and internal calls set to on
Incoming call route destination for analog lines is set to HG 201 Open

Create a button on phone for user in HG201 who is "unchecked", label set to "Night Service",action set to "Set Hunt Group out of service" (found under Advanced), action data set to HG 201 Open.

Effect: well it works... calls go where desired. On a 1416 set, pressing the button displays "Night Service" briefly, and then the green led comes on. Essentially green=night AA.

thanks for the help.

GB