Couple VM Pro questions

[jayjr1105]

So I'm starting to get into VM Pro with a Telagility install. Two things I'm wondering about. I always create a shortcode of *22 on all my systems that is VM Collect and "?". With VM pro, the customer is pressing *22, ext150, PW1234 and it's giving them invalid entry. Mailbox 150 is the store hunt group and General VM box and they are trying to get in to record a custom greeting.

#2 is actually happening on most of my recent systems. When pressing the mailbox button on phones to get to visual vm, some phones are asking for a PW. Some phones get right in. I set all phones in the company to have the same PW, even phones with VM disabled. What am I missing here?

 

[TouchToneTommy]

Do you have Vxxx on each user for Source Number? 1234 shouldn't be an acceptable password on R10

 

[jayjr1105]

1234 isnt the actual PW, I just used it in this example

Each user has Vxxx xxx=their extension. I also have H150 for each user 150 being their GenVM HG.

 

[Pepp77]

The H should be followed by the name of the group (case sensitive) and not the number.

| ACSS SME |

 

[jayjr1105]

Then you have to worry about spacing, spelling, case sensitivity, etc. Numbers are just easier and work the same. I've been using H### for years. I don't think that's relevant to this issue.

 

[jayjr1105]

I guess an easier question to answer... How do you VM Pro veterans have your clients record their group mailbox greetings?

 

[Pepp77]

Shortcodes.

| ACSS SME |

 

[jayjr1105]

So I guess I could use *91 VM Collect and "#"150? Instead of "?

 

[jayjr1105]

So the VM collect issue was a wrong password and the V### was copied when I created some users so they didn't have the proper V###. Thanks guys.