CMS Call Records

[RGarcia87]

I'm looking at my 'Call Records' report in CMS and it's missing the last hour and a half of call records. I can see data from yesterday till this morning (7:30am). I have 'Call records' set for about 2000 records. It's 9am right now and there are no records past 7:30.

 

[Bobg1]

I am having a similar problem on a G3siV4 switch.
It all of the sudden doesn't output any call records via the cdr port. I have tracked it to every 6 weeks and seems to last for up to 40 hours. So far I have had no luck with help from Avaya on this. Seems they think it is my recording device, Ya right, I have recorded it using my regular logging software and through Hyper terminal, They want me to try to capture it on a printer. I suppose once I get that they will tell me there must be something wrong with the printer..... According to my calculations it should next occur sometime this coming weekend.

If there are others having similar problems maybe we can all get together and go after them.

You may not see the problem if you are just veiwing reports
you may have to go back and look at raw data files to find it.

richgarcia, what version of software are you running?

 

[RGarcia87]

We have a version 9 G3R and CMS Version 8. My CDR app has no problem getting all call records from our switch. I'm just having problems reading the CDR report in CMS. I'm also getting errors in my log saying, "Call rate exceeded capacity: 2000 calls not transmitted".

 

[Bartimaeus]

Rich,

What kind of CDR app do you use to get call records from the G3R to CMS? I'm a CMS novice with little training but still tryin. I pulled a Call Records report using CentreVu but I get zero data.

Thanks
Bart

 

[RGarcia87]

I have a seperate application called "TRU System", a product of Peregrine (now bankrupt). It's a call detail recorder. It's connected to the switches CDR port. I also have another switch (nortel) feeder cdr to it.

The report I am talking about is one that CMS provides. It doesn't get it's data through the port. You need to make sure that 'Call Records' is turned on under 'Data storage allocation'. You will find this in the main menu of CMS under 'System Setup'. If the setting is set to zero you will have to put CMS in the 'single user mode' (under CMS state) and turn 'data collection' off. You can also find this under 'system setup'. Its best if you do this before or after hours since you may lose data for the time interval you do it in.

 

[Coineandude]

the cms report documentation also notes that call record data will not be collected if call traffic is greater than 400 calls in 20 minutes to protect realtime processing on the cms. could explain the exceeded capacity error.

 

[RGarcia87]

Thats sounds like the problem, we do exceed 400 calls easily in 20 minutes. This really stinks!

 

[BHodgins]

I think you have to get a separate external server to collect the data - CMS only does internal collection up to 400 calls/20 minutes. Then you have to get the upgrade for the external data server solution.

 

[Bartimaeus]

Hi Rich,

Thanks for the education. Yep, mine's set to zero. I'm guessing I'll have to figure out what effect uping the number will have on storage before I make a change.

Thanks again Rich,
Bart