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CMS API Integration

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Furrye

Programmer
Aug 9, 2024
3
BR
Hii, There is my first thread plz be patiente with me.

In a project i need make an integration using CMS, to see all calls in a database in realtime, How i can make this? I need a CMS API ? Or Another sistem to Make this link with database, i'm starting the project and i need tips.
 
What CMS version? In the past you would need to setup an ODBC connection. It might require additional licensing.
 
do you want real time or historical data? If real time, you need clint. If you want historical data, you need ODBC.
 
You will need an ODBC connection to pull CMS Data Tables into another SQL server., and it does require a license.
 
ODBC will get you historical data (see the attached .jpg) to check your system.

As far a Real-Time, there are a number of options.

1. Use CLINT (I have not used this, so I can't really help you with it.)
2. Contact Avaya about real-time licencing or socket licencing -- heard the license are expensive (I have not used this, so I can't really help you with it.)
3. Run real-time reports from Avaya CMS and basically 'scrape' the data as you need it -- I have done this before, it works okay but is a second or two behind real-time.
4. Run python to ssh into CMS via (tty) run the real-time commands and dump the data as you need it -- I have done this before, it works okay but is a second or two behind real-time and gets complicated if you have more than 10 or so agents or a large number of splits.

C.
 

Attachments

  • cmsodbccheck.jpg
    cmsodbccheck.jpg
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ODBC will get you historical data (see the attached .jpg) to check your system.

As far a Real-Time, there are a number of options.

1. Use CLINT (I have not used this, so I can't really help you with it.)
2. Contact Avaya about real-time licencing or socket licencing -- heard the license are expensive (I have not used this, so I can't really help you with it.)
3. Run real-time reports from Avaya CMS and basically 'scrape' the data as you need it -- I have done this before, it works okay but is a second or two behind real-time.
4. Run python to ssh into CMS via (tty) run the real-time commands and dump the data as you need it -- I have done this before, it works okay but is a second or two behind real-time and gets complicated if you have more than 10 or so agents or a large number of splits.

C.
Hello SoftwareRT,

I have a similar request and not sure what software/DB to use to get real-time data. We do have ODBC connection and historical is no problem. Any help/direction is appreciated. I do have Clint and rt socket
 
If your real-time requirement is simply and the number of split/skill is not huge, you can consider the Avaya BCMS too.
 
Not sure what you are trying to accomplish but you may want to look at the AES. The AES would enable you to monitor all calls.
 
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