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Call Management System CMS

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glmyers

Technical User
Oct 27, 2016
42
US
CM 8.1 G450
S8700

Can you create Sub Groups within a CMS

Do you need Licenses for additional Agents

Approximately how much are licenses
 
You can create sub groups, yes you need licenses for ACDs (CMS), agents, ODBC, Supervisors, etc.. How much is it is based off the subscription model/purchase you get from Avaya.
 
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