Can I integrate IP Office into home grown CRM

[IPofficeuser]

Hi all,

Is it possible to integrate IP Office 406 into a home grown CRM web application where telephone numbers are hyperlinked and clicking on them will cause the users phone to dial that number?

Thanks in advance.

 

[tlpeter]

If you integrate tapi in your CRM then yes you should be able to do that

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

http://www.tek-tips.com/viewthread.cfm?qid=1550510&page=1

"There's a dog in the New Zealand section

 

[IPofficeuser]

Hi Tom,

I am trying to get the same thing going with our home grown crm app but when I use the string above, it calls my skype application. Is there a way to tell it to use avaya tapi using the PM Pro? If so, could you elaborate on the tweaks please? Thanks.

 

[TomMills]

you need a hook app. Matt wrote one for me, still working the kinks out of it but it works. then there is a link to the other one in there?

do you use firefox?

"There's a dog in the New Zealand section

 

[IPofficeuser]

I dont use firefox nor does anyone in our office. I tried that hook app in the thread but have not had a lot of luck with it. I'm still searching for a solution. I was also looking at jtapi (

http://en.wikipedia.org/wiki/Java_Telephony_API)

I wonder if this could help?

I dont know why I thought this would be really easy LOL.

 

[TomMills]

so did i, but i found that both worked? what are you struggling with? the reason i mentioned firefox was i had to tweak it to get it to dial, I.E is such a poor excuse for a browser it just worked lol.

Have you changed any of the settings in the app? i cant try it now but i can reinstall tomorrow and try and work through what i changed to get it working.

"There's a dog in the New Zealand section

 

[IPofficeuser]

I opened the app and tried but I couln not get it to see PM, only skype.

 

[Bas1234]

For the ones who use firefox get;

https://addons.mozilla.org/en-US/firefox/addon/10654

Work very good, also if you have a softphone and you're in a different coutry.

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It works! Now if only I could remember what I did...
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[TomMills]

are your links formatted to callto://

"There's a dog in the New Zealand section

 

[TomMills]

in pdp.

tools>options>hardware>dial using


check this. i just installed it. skype is the default. reboot after install and you should see the tapi drivers here. select to dial using the tapis and try again.

"There's a dog in the New Zealand section

 

[Bas1234]

Try to copy the regkey below into notepad save as .reg
Double click it to add it into the registry.
Then Download Dial.exe from;

http://www.brothersoft.com/d.php?so...//www.iansharpe.com/downloadfiles/dialexe.zip

Unzip and Rename it to callto.exe and copy it to the c:\ root.

----------------------------------------------

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\callto]
@="URL:Call To Protocol"
"URL Protocol"=""

[HKEY_CLASSES_ROOT\callto\DefaultIcon]
@="c:\\callto.exe"

[HKEY_CLASSES_ROOT\callto\shell]

[HKEY_CLASSES_ROOT\callto\shell\open]

[HKEY_CLASSES_ROOT\callto\shell\open\command]
@="\"c:\\callto.exe\" \"%1\""


----------------------------------------------

now you can use Start > run > callto:123456 (and press enter)

And if you use firefox the use the plugin from above.

___________________________________________
It works! Now if only I could remember what I did...
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[Bas1234]

ps. Only got this working for XP yet, 2003 sever uses a different windows dialer.exe

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPofficeuser]

Tom,

I installed, rebooted and still do not see the tapi drivers there. Only NONE and skype.

 

[Bas1234]

IPoffice user;
remove AVAYA Tapi2-serviceprovider from the phone/modem options > wait > and add it again.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[TomMills]

under options>general>add dialing functionality to online browsers>set params do you have the enable callto box ticked?

"There's a dog in the New Zealand section

 

[Bas1234]

also use "single user"

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPofficeuser]

I do have the callto box checked but I can’t find the "single user" that Bas referred to.

 

[Bas1234]

In the control panel > phone/modem options > AVAYA Tapi2-serviceprovider

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Bas1234]

Does you Dialer work?

start > run > dialer.exe

dialer opens, wait untill the info is in the screen, then change the

Prefered line: Phone
Phone calls: your extension number.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________