Caller ID on Definity Prologix

[scotthillspa]

I have a prologix with G3V9i.02.0.033.2

I have a tn429D installed, I have set the trunk group for caller id and I still do not have caller id.
I need help setting up caller id properly.

 

[kyle555]

how many rings are you answering on - at least 2 I hope

 

[scotthillspa]

Yes, but I'm not seeing any caller id on the phones.

 

[scotthillspa]

doing a list trace of my trunk group

time data

13:32:32 active trunk-group 1 member 6 cid 0x165
13:32:33 dial 1099
13:32:33 ring station 1099 cid 0x165
13:32:45 idle trunk-group 1 member 6 cid 0x165

 

[smokinjoe2938]

what type of trunk do you have installed?

 

[scotthillspa]

I'm using a tn429D, Loop start lines from Comcast.

 

[smokinjoe2938]

if you call your cell phone are you receiving caller id?

 

[scotthillspa]

when I call my cell phone from the switch it displays on my cell the number im calling from. but when I call the switch im not seeing any caller id info on the phones.

 

[smokinjoe2938]

can you post how your ds1 is configured as well as your trunk group, also has this ever worked or is it a new circuit?

 

[scotthillspa]

We have a comcast box arris TM608G that's providing our co lines.

 

[scotthillspa]

display trunk-group 1 Page 1 of 10
TRUNK GROUP

Group Number: 1 Group Type: co CDR Reports: y
Group Name: OUTSIDE CALL COR: 14 TN: 1 TAC: 801
Direction: two-way Outgoing Display? y
Dial Access? y Busy Threshold: 99 Night Service:
Queue Length: 0 Country: 1 Incoming Destination: 1099
Comm Type: voice Auth Code? n Digit Absorption List:
Prefix-1? y Trunk Flash? n Toll Restricted? n

TRUNK PARAMETERS
Trunk Type: loop-start
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: 600ohm Disconnect Timing(msec): 500

Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high

Disconnect Supervision - In? y Out? n Cyclical Hunt? y
Answer Supervision Timeout: 10 Receive Answer Supervision? n

display trunk-group 1 Page 2 of 10
TRUNK FEATURES
ACA Assignment? n Measured: none
Maintenance Tests? y
Data Restriction? n

Abandoned Call Search? n
Suppress # Outpulsing? n

Charge Conversion: 1
Decimal Point: none
Currency Symbol:
Charge Type: units Receive Analog Incoming Call ID: Bellcore
Per Call CPN Blocking Code:
Per Call CPN Unblocking Code:

Outgoing ANI: Ds1 Echo Cancellation? n

 

[smokinjoe2938]

it comes into destination 1099, as stated earlier it may be answered on the 1st ring and caller id trunks need at least 2 rings to collect the caller id, also you still have a ds1 built against this as well,

 

[scotthillspa]

here is a lis conf
SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A01 PROCESSOR TN2402 000004 u u u u
01A02 TONE/CLOCK TN2182C 000002 01 02 03 04 05 06 07 08
01A03 DIGITAL LINE TN2181 000005 01 02 03 04 05 06 u u
u u u u u u u u
01A04 ANALOG LINE TN742 000019 01 u u u u u u u
01A05 DIOD/CO TRUNK TN429D 000002 u u u 04 05 u 07 08
01A09 CONTROL-LAN TN799DP HW01 FW012 u u u u u u u u
u u u u u u u u
17
1099 is a dummy station set up for bridged call appr for all phones in office to ring at same time, even on the 4th ring I'm not getting any caller id. can we talk in voice?

 

[smokinjoe2938]

do this,
display system-parameters customer-options
Analog Trunk Incoming Call ID? y is this set to yes on your pbx, also display ds1 1a05

 

[smokinjoe2938]

you most likely do not have a ds1 associated with this sorry older pbx so haven't seen these in quite a while

 

[scotthillspa]

I don't have a t1 these are b1 lines

 

[smokinjoe2938]

what does customer options say?


display system-parameters customer-options
Analog Trunk Incoming Call ID? y this must be set to yes or it will not receive caller id

 

[scotthillspa]

It is set to y

 

[smokinjoe2938]

can you try this, rebuild ext 1099 as a callrID station with an xport and program as abrdg-appr 1099 on all sets,and retest

 

[smokinjoe2938]

1 final thing I would try, go directly on the trunks with a test set and call someone and see if they receive your caller id, if not the problem is with the line provider