Call queue

[NCSSupport]

can anyone please tell me how to accomplish "all technicians are currently assisting blah blah blah, please hold for the next available technician" after a certain number of rings?
Thanks in advance.

CICS 7.0 std irad aa

Star Talk Flash 2.0.10

 

[jsaad]

you'll need a call pilot 100 or 150 with basic call center enabled.

there was also a Flash ACD available at one point in time.

http://www.tgscorp.com

 

[NCSSupport]

Thanks so much for the quick response. We will look for one online. We inherited this system, and are trying to learn it as we go.