I gave my phone console permission, it's on the cos form. Cha cos and then put a y for one of the cos numbers, then assign this cos number to your station on page 1. This way if you have to forward a phone (hardware assigned or not) you can do it right from your desk. Once you have console permissions on your phone put in the fac for forwarding, in my case call forward is *2 then the number you want to forward, then the number to forward to. In this case *2 1234 5678. You should hear a confirmation tone. To stop the call forward do #2 and then the numbers.
Tina